United Kingdom
Review of Cedarleafs
I would be very careful ordering from this company. The telephone number on their website, when called , automatically connects to a private number which belongs to a work friend. Her private number is nothing like the one on the website. So she receives all their customer calls. EE can't resolve the issue atm and not sure how they are managing it..
Review of FRASERS
I bought an item as a present for my daughter. The item was unsuitable so I had to return them ( Addidas Trainers). All though the quality is of a high standard , I think charging £4.99 for delivery & then £4.99 to return an item when most retailers offer free returns , is unacceptable. So for my £25 trainers I actually only receive back £15. I won't be ordering again unless I'm 100% the item will be suitable.
Reply from FRASERS
Good afternoon,
Thank you for taking the time to leave a review.
I am so sorry to hear about the recent experience you have had with us. Please
accept my apologies.
Unfortunately, you have provided no details relevant to the order. Nor have we
got any contact details; therefore, we would be unable to assist you further.
Please reach out to us to confirm your order details and we will know how we can
contact you so that we can assist you further.
If you have any further queries, please do not hesitate to contact and I will be
more than happy to help.
Kind Regards,
Sopiko
Customer Service
Review of The Fair Trade Practice
This company helped me with my previous ppi claims. All were very friendly and made reclaiming what was owed to me very easy by doing all the hard work. The commission is a little high but I guess I wouldn't have done it myself .
I am now apparently owed more money and have sent all my paperwork back. There is little communication from them and I spoke to someone there who I found quite abrupt and a little rude. I do get emails advising that the status of my claim has changed but there is no other information.
Reply from The Fair Trade Practice
Hi, your review doesn't provide any information in order for us to verify that you're a customer of ours and locate your file. If you'd like us to look into your concerns, please email your reference number (beginning with the letter L) to customerservice@thefairtradepractice.co.uk. Kind regards, The Fair Trade Practice
Review of Chi Chi London
I purchased a Gilet in December as I saw it on an influencer I follow on Instagram @KATERINA THEMIS who I believe also runs her own clothing company. I have ordered from her company Lapelluk ,and have absolutely had no issues! But CHICHI are delaying paying me back my refund as this Gilet didn't suit me . They received my item back on the 8th Dec and i am having to keep writing Emails to chase my refund of £60. I have now received an email stating that their PayPal system has an IT issue. I ask since December?? And I have also read on here that a few others in the past have also received the same generic email. I will be taking my case to the retail ombudsman! Do not order from this company if you are unsure of the sizing or the quality. In fact I wouldn't waste my money !
