Extremely disappointed with Kittle…
Extremely disappointed with Kittle photography. Our daughter’s first year 7 secondary photo absolutely ruined by them not telling her to straightening her tie. I complained and to be told only one photo was taken. I have never had a photography company only giving parents one photo to choose from. A absolute awful company. The lady that tried to help me was genuinely lovely but who ever took the photo needs to get a new job!
To add to your reply, the lab checked and there wasn’t an alternative photo, if you take one that’s what happens also not once while I was complaining was an editing service mention and I highly doubt that’s true and lastly teacher or staff are not in front of the child while the photo is getting taken, so the fault lies with the photographer who should of been more observant before snapping the photo, and to check the image on the camera before moving to the next child.
Reply from Kittle Photographic
Thank you for taking the time to share your experience. We’re truly sorry to hear that your daughter’s photo didn’t meet your expectations.
Our photographers are generally unable to comment on or adjust a child’s appearance during the session, as we aim to avoid causing any upset or offence. We rely on the staff helping on the day to assist in ensuring the children are photograph-ready.
Typically, only one photograph per child is taken, often due to time constraints because of the high number of children to be photographed and to ensure that the children’s academic timetable is not disrupted.
However, we are happy to check our system for any alternate images. Alternatively, we also offer an editing service. If you would like to explore these options, please contact us by phone on 01245 401313 or email at info@kittlephoto.com and we will be happy to assist you.
