Meat/Fish Missing
We really loved Green Chef at the start, however the quality has really dropped and the boxes keep arriving with key ingredients (mainly the meat/fish) missing so we’ve now cancelled. Such a shame as when it was reliable we loved it!
Reply from Green Chef UK
Hi Francesca,
Thank you so much for your honest feedback. We’re really sorry to hear that your recent experiences with Green Chef haven’t lived up to the high standard you originally enjoyed. Missing key ingredients like meat or fish is incredibly frustrating, especially when you're looking forward to a meal, and we completely understand why this would be disappointing.
It’s a real shame to hear you’ve decided to cancel, especially after enjoying the service in the beginning. Please know your feedback has been shared with the relevant teams, as we’re always working to improve and prevent issues like this from happening.
If there’s anything we can do to make things right or if you’d consider giving us another try in the future, we’d love to help. Our Customer Care team is available 7 days a week, from 9:00am to 10:00pm, on 020 4538 1121, please don’t hesitate to get in touch.
Thank you again for your support and for giving us a try.
Warm regards,
Ann
