Erik H

Update June 30th: I increased my rating from 1 to 4 stars after speaking with leadership at Firedog. They implemented a status page (status.firedogssc.com) and are working toward tying this to the most recent operational update so customers will know what happened, what area is affected, and most important get an estimated time of repair. This is a big improvement and I was impressed that C.W. at Firedog reached out and said he was going to help make this right. I look forward to continued improvement.
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April 23: Major outage in Panama City Beach lasting 24hours on April 23rd. Their support center had no idea what root cause was or an ETR.