Extremely Disappointing Experience
Extremely Disappointing Experience – Unprofessional and Unfair
II want to share my very disappointing experience with Eclipse Model Management.
From the start last year in July 2024, I felt pressured into joining the Supreme Board, even though I wanted to downgrade to the £100 board. Eventually, I gave in because they told me I could pay in instalments, with payment due on 10th October 2024.
When I realised I could not afford it, I emailed them on 11th September 2024 to explain my situation and then followed up with a phone call. The lady I spoke to reassured me it would be fine, but I never received any written confirmation.
I emailed again on 10th October 2024, but got no reply. Despite this, on 27th June 2025 I received a welcome email from Alex (Model Booker). I had already contacted him on 14th June and forwarded him all my previous emails. He even told me to follow up with Eclipse about downgrading, which I did on 27th June — but once again, no one ever responded.
Throughout this whole time, none of my emails were answered, and no one picked up the phone when I called (including yesterday and today).
Then, to my shock, I received a threatening email on 27th August 2025 accusing me of breaching my contract and warning me of legal action unless I pay in full. This is despite the fact that I have:
• Sent multiple emails going back to September 2024
• Tried to resolve the matter fairly and in good faith
• Never received a single job or opportunity from Eclipse
This experience has left me feeling scammed, pressured, and completely unsupported. I would strongly caution anyone considering working with this agency to think very carefully before signing anything.
Reply from Eclipse Model Management
Dear Reviewer ,
Thank you for your feedback. We've noted that you've referred to Eclipse Model Management as a “scam.” Naturally, we take serious issue with that label and feel it's only fair that we provide clarity, not only for your sake but for the benefit of anyone considering working with us.
We would like to address a few common misconceptions that may lead to such accusations:
1. We Are Government Regulated
Eclipse Model Management is a Government-regulated agency and works under the guidelines of the Department for Trade and Industry (DTI). If we were not operating lawfully, we would not be permitted to trade. Our compliance and transparency are part of what set us apart.
2. Work Is Not Guaranteed by Any Agency
We understand that some may feel disappointed if work doesn’t come quickly or consistently. However, no agency — not even the biggest in the world — can guarantee work, as bookings are made solely at the discretion of clients. Our job is to put our models in the best possible position to succeed — the rest is up to market demand and performance.
3. We Co-Invest in Our Models’ Success
Yes, there are upfront costs — and this is standard industry practice. In fact, we often invest up to £3,000 per model toward:
Professional, airbrushed photography
High-quality video showreels
Model & catwalk training
Ongoing advice and agency support
These assets are essential for a model’s success and are tools clients look for when casting. We believe it’s unfair to set someone up for a professional career without giving them the tools to succeed.
4. We Honour Our Agreements — and Expect the Same
In some cases, individuals receive their photos, showreels, and training — then break their payment agreement or cease contact. When this happens, and we reach out, we're accused of being a “scam.” We understand financial difficulties can arise, and we are always happy to discuss flexible solutions. But labelling a business a scam because of a contract dispute is both unfair and misleading.
5. We Offer Unique Guarantees
Unlike many in the industry, we guarantee that our models will:
Receive the full creative package
Be offered opportunities, including participation in our Fashion Show
Have their money returned if our terms aren’t honoured on our end
Few agencies are this transparent or accommodating.
In Conclusion
We know modelling can be a competitive and emotional industry. We’re not perfect — no agency is — but we operate with integrity, professionalism, and transparency. We invest in those who invest in themselves, and we make no promises we can’t keep.
We respect that some people may feel disappointed, but we urge everyone to do their research, read our agreements, and make informed decisions.
If you’re still unsure, that’s okay — we’re not for everyone. But if you’re serious about modelling and ready to work hard with a real-world understanding of the industry, we’ll be glad to meet you and help you take your first steps.
Thank you for reading,
Eclipse Model Management
