Initial speeds were good
Initial speeds were good, but more recently noticed a distinctly slower speed and time lapse in calls, very frustrating when trying to deal with orders. Internet access is also slower to a point where I am looking to move on. Had a reply from Smarty with an email address that is not recognised by my phone. Tried to find relevant address on their website site, but gave up as I cannot waste time with these Chat platforms.
Reply from SMARTY
Hi Adj,
Thanks for sharing your experience.
We’re glad your initial speeds were good, but we’re sorry to hear about the recent slowdown and call delays — we understand how frustrating this can be, especially when it affects your work.
Network performance can vary depending on location and demand, and we’re constantly working to improve it. We’d be happy to investigate your specific case — if you contact our support team at www.smarty.co.uk/contact, we can look into ways to improve your connection and see if we can make things right.
Best wishes,
Louis
SMARTY
