Danielle Gauna

My laptop is currently being held hostage at their repair depot. I've received zero ETA's as to when I'm going to get it back or what the reason is for the delay in the first place (they've had it for nearly a month). They also billed me more for the repair than I was quoted and received an invoice for. I will tell everyone I know to avoid Dell laptops and also mention this to my boss at work (we shouldn't be selling customers laptops that may be held hostage). Awful.

I also filed a complaint with my local attorney general, they can't just have my laptop and my money with no recourse to me.

Updating my review to say I did end up getting it, it did however take 4 months (I ordered March 22). I realize things have been out of control as far as shipping times and it is what it is.

I do like my order though and I'm glad it did end up arriving eventually. I think if there's one thing I'd improve it would maybe be making the customer feel like there's some recourse if something truly doesn't show up - as their policy is only to help out if it gets lost in the persons home country not if it gets lost on the way here.