CR

Cherry Rao

Denmark

Reviews

Review of Sergel Danmark


Rated 1 out of 5 stars

I was only pregnant once in the same…

I was only pregnant once in the same year and gave birth to only one baby. But Tryg managed to charge my bank account multiple times in the same year for the same pregnancy insurance and continued to invoice me for the same insurance and sent Sergel to invoice me for the same insurance plus extra charges. I have paid a total of about 6000DKK and they have turned dead silent after I called and sent my complaints. I have received no replies on this matter so far. I need a refund. This is borderline collusion and theft from the two companies.

May 10, 2025
Unprompted review

Reply from Sergel Danmark

Hi Kismet

We are sorry you had a bad experience.
If you contact our support by phone, we will be happy to explain the process from start to finish to you.

We wish you a pleasant day.

Best regards Maria

Review of Tryg


Rated 1 out of 5 stars

I was only pregnant once in the same…

I was only pregnant once in the same year and gave birth to only one baby. But Tryg managed to charge my bank account multiple times in the same year for the same pregnancy insurance and continued to invoice me for the same insurance and sent Sergel to invoice me for the same insurance plus extra charges. I have paid a total of about 6000DKK and they have turned dead silence after I called and sent my complaints. I have received no replies on this matter so far.

May 10, 2025
Unprompted review

Reply from Tryg

Dear Cherry,

We are sorry for the experience you have had with your insurance.

Unfortunately, we do not have enough information to locate your case in our system. If possible, we kindly ask you to send an email to hej@tryg.dk with more details about your inquiry, so we can investigate the matter further and find a solution.

We look forward to hearing from you and hope to assist you as soon as possible

Venlig hilsen Frederik, Tryg

Review of Tryg


Rated 1 out of 5 stars

I advise everyone to check their bank…

I advise everyone to check their bank accounts because I am charged multiple times by Tryg in the past few months for a pregnancy insurance that I purchased in early 2024. They also kept issuing invoices for the same policy that has already been paid for. But haven't processed the claim requests I made last year. I ended up being charged about DKK6000, which is ridiculous.

Re: Julie, I have forwarded you the email I sent to your customer service with all the documentation.

May 7, 2025
Unprompted review

Reply from Tryg

Hello Cherry

I am sorry to hear that your experience with us has not been as hoped for.

Based on your review, I am unable to look further into the matter. However, you can contact me at hej@tryg.dk, and I will be able to research the situation you are describing.

Sincerely
Julie, Tryg

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