David Massarella

So easy to control the heating, up or down, to come on early or put off altogether with the app. I'm sure it's reduced our bill already after just a few weeks.

Easy to design my card, delivered in 48 hours. Brilliant, and I was kept up to date with progress from production to delivery.
Thanks Moonpig.

Product is great but the customer service appears to be non-existent. Having had one as a gift and loved it I ordered 3 from the Boxbollen UK website on Dec 10 for Christmas presents. I did not receive the promised text message confirmation or anything by email. I know my payment has gone through as I checked with my card company. Delivery is supposed to be in 2 days, nothing has arrived. There is no tel number for them, just an email address for queries. I have now sent 2 emails without reply. I know the payment has gone through as I checked with my card company. At present I have no idea if my order will be for made before Christmas or at all. Very poor service.
Update - I've received delivery but never did get a confirmation of the order beforehand and had no reply to either email I sent.

Nice looking, clear engraving, arrived earlier than expected. Very happy with everything.

It was easy to reserve my item. I was advised within an hour my item was ready to pick up but it would be held for me for a couple of days if I couldn't collect straight away. All in all, the service was very efficient.

Called Homeserve regarding a constant leak from the toilet cistern into the pan. Within 2 days an engineer had been round and fixed the leak. Unfortunately the wrong fitting was used meaning the flush was very weak however once I pointed this out another visit was arranged, a new unit was fitted within 24 hours of my phone call and now everything appears to be working well.

The experience looks fantastic. I purchased it as a birthday gift and hopefully the recipient will have a good time. Booking the gift has been a bit of a nightmare though. Initially because of a fault on the Virgin website I inadvertently booked the experience twice. I emailed them immediately to cancel one of the bookings, after a long delay waiting for a response I'm pleased to be able to say the refund has been actioned today but it would have been so much easier and I'd assume quicker had there been the facility to speak to someone rather than email.
My remaining issue is that I paid £11.99 for next day delivery of a presentation gift box, thinking that having ordered on Aug 31st there would be no problem receiving it by Sept 3 when I needed it. However, as I write this review (Sept 8), I am still awaiting delivery. Royal Mail tell me the service Virgin use does not guarantee next day delivery at all. In fact it could take up to 7 working days. This is far from clear on the Virgin website, I would urge anyone to think carefully before paying the extra. I have requested a £11.99 refund, again by email as that's the only way to do it as far as I can see, I'm awaiting a response.
EDIT
I've received a refund today for the extra I paid for next day delivery. I've also received the presentation pack in the post today so all's well that ends well. Thank you to the administration team at Virgin for listening to my issues and resolving them for me.

Very easy process, simple to order and pay for the ticket online, which was emailed to me immediately. No hitches, no problems. Looking forward to the show.

Delivered promptly, well packaged. The outside was soaked but the photos were completely undamaged. Slightly disappointed with one of the prints as the image was not as sharp as I expected but all in all still worth 4 stars as the signatures are as described and look very good.

Easy switch other than providing a meter reading. Not easy if you have a smart meter. It would be a good idea if customers would be able to take photos of their meter readings and email them in to British Gas.