Bought a shop on the 23rd delivered, 3 meals worth of food has sell by date of the 24th ....lettuce ,tomatoes ,a whole chicken ,these items was as a meal plan I had planned out ,but just a waste now ,the lettuce is brown in some parts....why do workers do this.
Made a withdrawal on the tuesday the 7th of October still waiting now friday the 9th of October, last withdrawal I did was a Thursday night ,and was in bank by Sunday, so confused as to how payments work as they say Monday to Fridays...will update and review stars once I recieve ,if I do?
Update withdrawal sent by moneysend, cancelled.....trying to use bank transfer now.....on day 4 now waiting....
October 7, 2025
Unprompted review
Reply from Wildrobin
Dear Shellie,
Thank you for taking the time to share your experience. We truly appreciate you bringing your concerns to our attention through your review.
In the event that you believe that you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) and to provide any details that you believe may be useful regarding the problem encountered in order to be able to assist you in the best possible way.
We appreciate your patience and understanding, and we take this opportunity to extend our best regards.
Febreze bathroom air fresheners ,why so stingy with the amount of liquid ,they're great ,smell so good ,but you don't even get a half full compartment.
Got a gift voucher for a 12 month subscription. Had problems in beginning. Sorted it recieved 7 boxes so far. Than stopped receiving. Asked to check delivery. They said I needed to pay. Showed proof of gift explained it all again as in beginning. And they just want money.
Needed adjustments ,they replied saying yes blardy blah! Tell us what you need to be more comfort for you ,told them and thinner and more natural as I looked like a horse basically, couldn't shut my mouth....emailed them loads stating what I wanted....they now saying they can't be changed or adjusted ,they apparently can't be thinned anymore ,pfft I filed them thinner and shorter just to see and they're still holding strong ,lies ,my banks doing a dispute for payment back
You HAVE to have a Mastercard to withdraw ,I have a monzo account and have literally just got a withdrawal, just currently requested another as the limit is 400 max withdrawal ,was wary of the reviews but I'm so happy now! MASTERCARD PEOPLE! Also... I.D ..proof of address...photo of bank card needed....you all scared me I won't lie! 100% honest review, don't work there not been paid haha
Brilliant,ordered on the 19th ,payment taken on the 20th delivered on the 21st/today at 12pm-ish , supposed to be here at between 3 and 4pm ,so I'm happy as wasn't sure if it would be a fast delivery ,I don't understand the negative comments of "scam" "beware" ,just order you won't be disappointed ,well I wasn't anyway 🤗
January 21, 2023
Unprompted review
Reply from Flava
We're really grateful and appreciate you taking the time to share your rating with us
Love the meals ,price is kind of high ,would prefer a 7 day option also
June 12, 2022
Reply from HelloFresh UK
Hello Shellie,
Thank you for your review, we appreciate the feedback.
We're sorry to hear about the disappointment with the pricing of our boxes.
Our pricing reflects the fact that we use fresh ingredients that are delivered directly from the Supplier to you, and that do not contain preservatives like the ones you may see in supermarkets. Furthermore, our boxes are delivered directly to your door and contain recipe cards to bring further convenience of having all you need for a meal, as well as the instructions on how to make it.
We have approximately 30 recipes on offer each week, out of which less than 10 usually come with surcharges, as these are specialty meals with ingredients that are more difficult to source.
For any further queries or feedback, we encourage you to contact our Customer Care Team. You can reach our Customer Care Team by following this link to our contact options: https://www.hellofresh.co.uk/contact-page/
You can also send us a private message via the official HelloFresh UK Twitter or Facebook page.
Paid for next day delivery ,it's been 5 days 😳..........didn't pay for next day delivery from JDsports and it came next day 😳 ,just glad i don't need need the clothes 4 days ago......
August 24, 2021
Unprompted review
Reply from Flannels
Hi Shellie,
Thank you for leaving this review.
I am sorry to hear that your order didn't arrive during the time frame expected.
So that we can take a further look into this, you can email your order details to onlinereviews@jdplc.com with reference #18072838 as your subject and we would be happy to advise where we can.
We hope to be seeing you shop with us again in the future.
Wrong item sent ,ordered a pink cropped sport top and got some champion joggers in navy ,how can someone get that so wrong ,it says pink puma sports top on the packaging...
July 7, 2021
Unprompted review
Reply from JDWilliams
We would like to look into this for you. Please can you email us at general.enquiries@simplybe.co.uk with the words Trustpilot in the subject line and your customer account number, name, full address, and your Trustpilot ID, and the details of the query in the email.
Why does my tracking say ,signed missload delivered ,yet it hasn't been delivered ,no knocks and I can't get in touch with anyone..Im in Scarborough and it states Middlesbrough...also no card left!
Second time ordering ,just on the offchance the first time was an error ,but nope yet again ,they don't fulfill my order ,put a limit on stock or don't put it on the site 🤔 won't be ordering again ,just glad it wasn't a gift!
June 7, 2020
Unprompted review
Reply from JD Sports
Hello Shellie,
Thank you for your review.
I am so sorry to hear of the cancellation, I understand this must have been highly disappointing.
Please be assured that we really appreciate your feedback regarding this as ultimately it helps us to improve.
Nothing pleases us more than when our customers are happy and we really hope to see you return.
Should you wish to discuss anything further in relation to this please do not hesitate to email us on: onlinereviews@JDSports.co.uk quoting reference: #10759183 in the subject.