duncan power

I ordered an amp to be delivered to Ireland, i was lead to believe the amp would be delivered on the 11th of May, on which date the Hermes website said it was at their national sorting hub in Kettering.
A week later still no movement and no package.
No contact from hermes, no way to directly call them.
The company i had ordered from could not get through to them either.
Another 2 weeks pass and i'm offered a refund, because, and i quote "i've been working with Hermes long enough to know when they have lost something"
They are a waste of time.