Dogface
United Kingdom
Reviews
Review of Currys
Review of my-picture.co.uk
Disappointing
The original uploads were sized to fit the 18:13 format, but the printed versions have been enlarged so that the edges are cut off.
The printed pictures have a yellow (maybe orange) cast, and rough looking skin tones. And one has a black mark that was not on the original upload.
This is surprising and disappointing. (I have a number of prints on canvas from my-picture that are very good).
Reply from my-picture.co.uk
Review of Yodel by InPost
Delivered on time
Delivered on time. The driver phoned at the time of delivery to ensure access.
Reply from Yodel by InPost
Review of ITZOO
Excellent laptop, with speedy delivery
I purchased a laptop last week, and it arrived the following day (with free delivery).
Looks like new, and works perfectly.
Reply from ITZOO
Review of Shell Energy for Home Customers
Attempted overcharging and harassment
I sent the following email to Shell Energy on 14/07/2022, to try to resolve a problem that has been ongoing since January 2022. The email is a bit lengthy, but it describes what has happened. They have not replied, but have subsequently harassed me by text and email for payment. They said on 09/03/2022 that they could not register a complaint, so I will need to check whether I can escalate to the Energy Ombudsman without further delay.
Be careful. Here is the email :
Thank you for your email.
Please regard this email as a formal complaint about attempted overcharging, where I would intend to escalate to the Energy Ombudsman if it is not resolved promptly and satisfactorily. And if there is any attempt to demand payment before it is resolved then I shall escalate it to the Energy Ombudsman immediately.
.
Your organisation claimed for months that it was unable to accept final meter readings, and then after more than five months and several 'refusals' to accept the readings it presented a bill which attempted to overcharge based upon false readings.
Some events :
Called 12/01/2022 - Customer Service said that they could not accept meter readings because my account had not been set up
Called 18/02/2022 - Customer Service said that they could not accept meter readings because my account had not been set up
Called 09/03/2022 - Customer Service said that they could not accept meter readings because my account had been transferred to Scottish Power on 08/01/2022. So I asked them to give me the readings they used when they transferred the account - but they said that they were not able to do so. I found it hard to believe that they had transferred an account without taking meter readings, and I asked to be put through to the Complaints Department. But they said that there is no Complaints Department.
Called 29/06/2022 - After receiving a bill which attempted to overcharge based upon false meter readings. I gave them the correct readings, which they seemed to note, and they said that a corrected bill would be prepared. But this does not seem to have happened.
In summary what appears to be happening here is that :
You refuse to accept accurate final meter readings for several months, then
You attempt to overcharge the customer by presenting a bill with falsely inflated usage figures, then
You say that you are not able to correct your falsely inflated figures unless the customer provides evidence that they are wrong
Customers who acted in good faith and offered prompt and accurate readings may not have been aware of a need for such evidence, and may not be able to produce such evidence on demand several months later.
It seems to me that attempting to overcharge in this way and in these circumstances is a very questionable practice, and it is this point in particular that I think needs to be raised with the Ombudsman.
Please let me have an accurate bill as soon as possible, and in the meantime please do not send any more reminders about the bill which attempts to overcharge. I would suggest that you use the meter readings taken at the time when you transferred the account to Scottish Power (provided that they are accurate), or the readings that I advised to you on 29/06/2022 (which are accurate).
Thank you for your assistance.
Update on 19/07/2022 :
I have received an email from Shell Energy which seems to say that they will not correct their falsely inflated figures unless I prove that they are wrong. I think that this is a very questionable practice that needs to be highlighted to the Regulator.
Be very careful. Here is my reply :
Thank you for your email.
I would have thought that you must have the final meter readings from the time when you transferred the account to Scottish Power. Please clarify for me - are you saying that you transferred the account without any readings?
And are you saying that you intend to proceed with your attempt to overcharge unless I can prove that your figures are false? Your attempt to overcharge in this way is the issue that I think needs to be highlighted to the Regulator. If this is the case then please let me have a 'deadlock letter' in order that I may proceed with a complaint to the Energy Ombudsman. This has been going on for more than six months, and if you intend to proceed with your attempt to overcharge then I do not think that we need to waste any more time over it.
For information - Scottish Power is not my new supplier. I moved house on 08/01/2022 (and as you probably know I have been trying to provide you with final meter readings ever since). I expect that Scottish Power is the supplier to whoever moved into my previous address.
Thank you for your assistance.
Reply from Shell Energy for Home Customers
Review of my-picture.co.uk
Overcharged – but refunded eventually
I made a purchase on 18 April, using a code that offered ‘25% extra discount’ on that day. But the website said that the code was not valid, so I had to pay a higher amount. So I contacted the Service Team the next day to request a refund for the amount that was overpaid.
They said that the purchase did not take place on 18 April, but on the following day. But in fact it took place on 18 April, and it was acknowledged by email on that day.
They said that they could not make a refund, and as a ‘gesture of goodwill’ they offered a code for a 30% reduction on a future purchase. But when I tried to use it on 03 May to purchase some prints offered at £20 each, there was nowhere to enter it. They then directed me to a link where I could use the code, and where the same prints were priced at £43 each. So if I used my ‘gesture of goodwill’ I would have to pay £30.10 for each print instead of £20.
On the positive side, the pictures are good and delivery was good, and the Service Team was good at responding promptly and politely – but apparently not good at refunds or useful gestures of goodwill.
Edit on 02/06/2022 - After much ado the overpayment was refunded. Not ideal in view of delays etc - but as I said initially, I think that the pictures are good. And it is nice to see an organisation that looks at customer reviews and responds to them. Wouldn't it be good if they all did that?
Reply from my-picture.co.uk
Review of BroadbandGenie
Reply from BroadbandGenie