Verified
I signed up with Community Fibre when they were advertising a reward of £75 as gift-card. I received the gift-card in my inbox, without having to take any action, just as they advertised.
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Verified
I used then to find the best Internet deal for me and got s very generous voucher in the end. Great experience overall!
Verified
Fantastic service, got excellent broadband with Three at a very good price and a £50 gift card. Thanks also to Adam who quickly answered an email query, their team literally responds within a day! I’... See more
Verified
I appreciated BroadbandGenie's swift response to my query. It related to an associated voucher offer with a broadband provider. It provided relief as I was worried that I had missed the date. Top mark... See more
Company details
Written by the company
Welcome to Broadband Genie, an independent UK comparison service for home broadband, TV, landline and mobile broadband services. Our team of broadband experts ensure our comparison tables are consistently up to date with the best deals from all the UK’s leading suppliers; while also providing plain-English guides and features to demystify the tech jargon and guide you through any broadband related situation.
Contact info
9 Hills Road, CB2 1GE, Cambridge, United Kingdom
- 01223 297862
- feedback@broadbandgenie.co.uk.
- broadbandgenie.co.uk
4.5
Excellent
2K reviews
Replied to 90% of negative reviews
Typically replies within 1 week
Verified
Top marks
Received voucher code on time as stated and voucher worked with no issues simple efficient service,on this experience highly recommend.
July 15, 2025
Verified
Gift-card received!
I signed up with Community Fibre when they were advertising a reward of £75 as gift-card. I received the gift-card in my inbox, without having to take any action, just as they advertised.
September 30, 2025
Verified
I used then to find the best Internet…
I used then to find the best Internet deal for me and got s very generous voucher in the end. Great experience overall!
September 30, 2025
Broadband Genie
Found a good broadband deal with them, & Adam was helpful with a subsequent enquiry relating to it
September 28, 2025
Unprompted review
Verified
I got a gift card from BroadbandGenie
I got a gift card from BroadbandGenie and i am happy as it was smooth process to redeem it and use it.
September 16, 2025
Verified
They sent the voucher as they said on…
They sent the voucher as they said on time so great
September 16, 2025
Verified
Lots of Great information
Lots of Great information, and good advice. Easy to use. And I didn't realise I would be receiving a Gift-card. It was a wonderful surprise.
Thanks so much.
September 16, 2025
Verified
Great deals from them
September 16, 2025
Verified
Ok well done
September 16, 2025
Verified
Excellent service
So easy to follow and to get the broadband you want Broadband Genie does all the hard work for you and finds the best deal and reliability
September 16, 2025
Verified
Saved me money and sent me a voucher…
Saved me money and sent me a voucher without any chasing
September 9, 2025
Verified
Verified
Verified
Verified
Very good service got the voucher just…
Very good service got the voucher just as you said
August 5, 2025
Verified
worked like a charm
worked like a charm, now I have a shiny new broadband connection and some £££ on my Amazon account
August 5, 2025
Verified
Make sure you know what deal you want.
EDIT: Called in 3 times. Told them what deal I wanted on their site, still asked the same process questions over and over with littel variances. One lady on the phone asked "who will I be calling?"... What kind of intrusive question is that to ask?
After going through the questions they gave me "recommended deals" that were obviously more expensive than the deal I wanted. I told them no, and they say the deal I want is not available.
I was then able to get the deal I wanted with a little troubleshooting from the responder of this review.
Although my situation was resolved, I still believe the outsourced call centre they use is terrible. Be aware of overly-scripted salespeople and make sure you know the exact deal you want.
July 28, 2025
Unprompted review
Reply from BroadbandGenie
Hi Stephen,
I am sorry you've had such a poor experience. Are you able to contact myself directly on chris.said@broadbandgenie.co.uk and I'll look into this as a priority.
It'd be fantastic to know what deal you were looking to purchase and the issues you have purchasing.
Regards,
Chris
Verified
It worked ;)
The gift certificate came in the right amount and the timing was as predicted... 4 months.
June 17, 2025
Verified
Very good but broad band plan lenght to…
Very good but broad band plan lenght to much like 2 years which need to reduced
June 17, 2025
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