United Kingdom
Review of ArrowXL by JP Home
Delivery expected later in the day, but received a call to say they were in the area if we could accept the delivery earlier. Very polite and care taken during delivery.
Reply from ArrowXL by JP Home
We appreciate you taking the time to share your experience. We're glad to hear that our delivery team was able to accommodate your request for an earlier delivery and that they were polite and careful during the process.
Review of UK Bathroom Store
So far not the greatest.....
Items ordered and paid for one week ago. I've received the order confirmation and absolutely nothing since. No indication of when items will be received, but a request for a review?!?!?
Reply from UK Bathroom Store
Hi, I have tracked your order for you. I can see it was sent last week on a palletised service and has arrived at your local depot on Saturday. They are trying to contact you currently to get the delivery booked in. They won't usually attempt delivery until they have spoken to someone to ensure it's convenient as it's such a large item, pallets of this size can't be left etc.
Any issues however please contact our sales team who will be happy to give you further information.
Apologies the review has arrived before the goods, these are scheduled to go out a 2-3 days after the order leaves us and in this case that was before the delivery was booked in for delivery.
Review of DIY Kitchens
We initially travelled from Scotland and visited the showroom to view the quality before making our decision. Very happy with this, we spent many hours designing our kitchen when we got home. The order was placed and took around 10 weeks to arrive (2021 covid). Our joiner did make an error whilst fitting and we never noticed until our quartz worktops (local company) had already been fitted, so we unfortunately had to order a reduced sized bin unit and blanking panel. However as we had the original order, the delivery fee was waived and we received the replacement unit quickly to allow the dishwasher to be installed in the now right sized gap.
Now 2 years since installation, the kitchen is still in perfect working order, and still looks as new. Have recommended DIY Kitchens to several friends and family who were looking at getting a new kitchen
Review of CeX/WeBuy - United Kingdom
I ordered 3 identical items HP G5 docking stations. 1 of which was kept, the other two returned as one had no charger and the other had been supplied with an incorrect charger. The quality control could do with improvement, but the Customer service is good however and refund process is easy.
Reply from CeX/WeBuy - United Kingdom
Hi Karen,
Thank you for posting your review.
We always aim to offer complete and correct accessories along with our products but I am genuinely apologetic to know about the chargers for those two docking stations.
Be assured I have forwarded your feedback to the sourcing stores of both those items so that they conduct a thorough quality check and pay extra attention to components of every item before they send it. They will surely look into it.
It is good to hear you are pleased with our customer service and refund process. I can see you emailed us regarding it. I would like to offer further support on it. Thus, I will now be replying to your email. Kindly check your inbox/spam/junk to find my email. Do send your response for further help.
Regards,
Roshan.
Review of Alphabet Int.
UPDATE - Their customer service care that much they reply 7 months later. The car went to auction, and is now for sale in Belfast for just over £18k, so they clearly didn't make what they wanted at auction. Karma ;-)
I have leased a car from Alphabet GB for the last 4 year,. They have received almost £30k in total from me and BMW. We were planning to purchase the vehicle and got a quote for this in April to give an indication of the price, this was provided and compared to the market value of the car which we were happy with. Fast forward 4 months, now the car has 4 weeks left of the contract, and the purchase price has now increased by almost £7k!!!! Whilst the car market is going well, this is an overinflated price and just corporate greed. I will now have to push to get my private plate off the car within the next 4 weeks, despite the 8 week timescales they quote. Feel like I am being held to ransom.
Reply from Alphabet Int.
Hi Karen, we’re sorry to hear your thoughts on your recent experience. If you’d like to speak to a member of the team, please get in touch with Customer Experience on 0370 0120 342 or customerexperience@alphabet.co.uk.
Many thanks, Kate
Review of Smart Parcel Box®
Great size and looks stylish.
Couple of things require improvement for 5 stars in my opinion.
There was water ingress at the rear while raining and paperwork was getting damaged. I have placed a rubber cover over the top rear, hanging over the back, and this has solved this problem.
Only other little thing I feel there should be is a idiot proof label on the lid stating to lift for parcels. Again, solved by writing in a permanent marker to 'lift the lid' to help those lacking in common sense 😉
Overall very pleased with my purchase.
Reply from Smart Parcel Box®
Hello Karen,
Thank you for your valuable feedback.
You make some very good points which will be addressed with our production team. For future reference, our dedicated Customer Care team are always on hand and happy to help with any queries. We can be reached on 0121 3680051 (9am - 5pm, Mon - Fri) or email - support@homescapesonline.com.
Thank you once again for your review.
Smart Parcel Box Support
Review of Fitness Superstore
Received Bowflex Max 6 only 3 weeks after ordering, when 6 weeks was given for the delivery timescale. Was advised XPD were delivery service and I have had terrible problems with them damaging items, then saying they have delivered something and hadn't, BUT absolutely no issues here. Good tracking, polite driver. Couldn't have asked for more. Machine is amazing!
