I was lured into the enticing embrace…
I was lured into the enticing embrace of Booking.com. Their cashback rewards whispered sweet nothings into my ear, like a lover's tender caress. Oh, how naïve I was, for I believed them.
The booking process itself was a breeze, and I was giddy with anticipation of the promised cashback. But then, alas, an email arrived like a bolt from the blue, demanding that I update my address and add a country, for my cashback reward to be bestowed upon me. A strange request, considering I had already done so years prior. But, like a hapless fool, I complied.
As the days turned to weeks, and the weeks to months, my cashback reward was nowhere to be found. Like a jilted lover, I reached out to Booking.com's customer support, seeking answers and solace. And thus began my descent into the bewildering labyrinth of incompetence.
Five times I ventured into the murky depths of their customer support, encountering one clueless agent after another. Each time, I was met with the same infuriating refrain: "Update your address, dear customer, and all shall be well." I screamed into the abyss, "I have done so already!" but the abyss merely echoed back, "Update your address."
On the fifth and final attempt, I found myself face-to-face with a customer support dummy who, with a straight face, informed me that my case had been elevated to the hallowed halls of "advanced customer support." Oh, what joy! They would contact me within 24 hours, he assured me. And like a bolt of lightning, my conversation was locked, never to be continued.
The sun has set, and the moon has risen, and yet the silence from the esteemed "advanced customer support" remains deafening. Abandoned by the very company to which I had pledged my loyalty, I found myself adrift in a sea of resentment and betrayal.
It was then that I stumbled upon the dark secret that Booking.com had so desperately tried to hide: the unholy abyss of their Trustpilot ratings. Never had I seen such a dismal array of stars, so disheartening and disillusioning. It was as if the cosmos itself had aligned to expose Booking.com's deceit.
Oh, dear reader, heed my warning: If you find yourself standing at the crossroads, contemplating whether to entrust your travel bookings to Booking.com, I beseech you, do not take that fateful step. Seek out alternatives, and protect your heart (and wallet) from the torment that lies in wait.
And so, my friends, let this be a lesson to us all: In the realm of Booking.com, loyalty is but a fleeting dream, and cashback rewards are nothing more than a cruel mirage, taunting us from just beyond our grasp.
Farewell, dear reader, and may you find solace and satisfaction in the warm embrace of a travel booking site more worthy of your trust.
March 30, 2023
Unprompted review