ReadOn

Austria

Reviews

Review of Modular DS


Rated 5 out of 5 stars

I love it

I love it! I use Modular DS on all my websites. I updated plugins with it, get uptime notices, and lots of cool things. I have not used any of the other website management tools before but I have done extensive comparing before I chose Modular and I think Modular is at least just as good if not better. That said, with the rate of development, it should be miles ahead in while. Safe updates was just released which is so so cool. Not having to do backups before every plugin update anymore. And there are just so many small details that are great. Safe updates make a copy of the plugin but also shows a before and after screenshot of the website, so you don't even really have to check if things are still working. I would highly recommend Modular to anyone looking for a WP Management tool. It makes my life a lot easier.

October 8, 2025
Unprompted review

Review of Techem


Rated 1 out of 5 stars

Verlässlichkeit? Fehlanzeige.

Techem ist das Musterbeispiel einer Firma, die es nicht schafft, einfachste Leistungen zuverlässig zu erbringen. Zähler werden über Monate nicht installiert, Abrechnungen sind fehlerhaft und Korrekturen werden ausgesessen. Kommunikation gleich null – außer Textbausteinen. Wer mit Techem arbeitet, muss sich darauf einstellen: Zeitverlust, Frust und Kosten. Finger weg!

October 2, 2025
Unprompted review

Reply from Techem

Hallo ReadOn,
bitte schreib uns eine E-Mail an feedback-online@techem.de und nenne uns deine Adresse sowie Kunden- und ggf. Liegenschaftsnummer. Denn allein aus deinem Kommentar können wir die Sachlage nicht einschätzen und brauchen weitere Details. Dann schauen sich die zuständigen Kolleg*innen deinen Fall einmal genau an und melden sich bei dir.
Viele Grüße,
Julia vom Social Media Team

Review of Techem


Rated 1 out of 5 stars

Ich beschäftige mich nun seit über…

Ich beschäftige mich nun seit über einem halben Jahr mit Techem wegen eines Heizkostenverteilers und der Korrektur einer falschen Heizkostenabrechnung. Ergebnis: kein Fortschritt, keine Lösungen, keine Verlässlichkeit.

Seit März 2025 wird mir von Techem ein Heizzähler zugesagt. Passiert ist bis heute nichts. Selbst eine konkrete Frist („maximal 5 Wochen“) wurde einfach ignoriert. Ist jetzt ungefähr drei Monate her.

Bei der Ablesung wurde mir persönlich vom Techem-Mitarbeiter bestätigt, dass kein Verbrauch vorliegt. Trotzdem wurden mir Verbrauchskosten verrechnet – offenbar willkürlich hochgerechnet.

Schriftliche Anfragen bleiben unbeantwortet oder werden mit Textbausteinen abgetan, die am eigentlichen Problem vorbeigehen.

Die Hausverwaltung hat mehrfach nachgehakt – auch dort: keine verbindliche Reaktion.

Unterm Strich: Techem ist ein Dienstleister, der weder zuverlässig noch professionell arbeitet. Eigentümer und Mieter bleiben auf den Problemen sitzen, während man sich auf interne Prozesse oder Ausreden beruft.

Wenn eine Firma über Monate hinweg weder einen simplen Zähler montieren noch eine klare Abrechnung korrigieren kann, dann ist das kein Einzelfallproblem, sondern ein strukturelles Versagen.

Fazit: Wer Wert auf Verlässlichkeit legt, sollte sich genau überlegen, ob Techem der richtige Partner ist. Aus meiner Sicht: absolut nicht empfehlenswert.

September 29, 2025
Unprompted review

Review of Trafft


Rated 5 out of 5 stars

Trafft is fantastic at what it already…

Trafft is fantastic at what it already does. New features are being added, even if development is a bit slow. I bought it at the very beginning because the Events feature was promised, but it’s still not there. That’s my only complaint. Even so, it’s still five stars, because for what Trafft does now, it’s excellent. I use it for private tours and love it. It takes a little while to get used to the settings, but once you understand the structure, it’s easy, fun to use, and incredibly useful.

September 29, 2025
Unprompted review

Review of eM Client


Rated 5 out of 5 stars

em Client is wonderful

em Client is wonderful. I wish I had discovered it earlier. It completely changed my relationship to email. I love it. It's very customizeable. I started working with it recently and it seems that updates are coming frequently. The only thing I was missing from the start was a function where I could group email adresses into certain "buckets" and that function was added not long after I purchased. I can highly recommend emclient. It's super straight forward to add email adresses. It recognized all my imap settings with just the unsername and the password. It's easy to get your settings and account to multiple devices. There is really nothing I am missing or I could complain about. If you are still using some webmail oder other browser based email client, go get eM Client. It's great.

May 14, 2025

Review of SiteGround


Rated 1 out of 5 stars

Great Until It Isn't. Beware of the Limits. Avoid if you want to grow!

I had lots of positive experience with SiteGround, but things took a turn at the end of January 2025. Lets start with the positive. Siteground works very well and support is helpful - until it isn't.

My sites were shut down due to CPU limits, with no prior warning. When this happened, I had to contact support to get it turned back on. While I noticed quickly and they responded quickly, they told me that the shutdowns would continue if I hit the limit again.

I tried to be proactive, reaching out to them early in February, working on reducing CPU usage, explaining that I’d fixed the issue on my end but I’d likely need more CPU resources for the rest of the month.

They bluntly told me that increasing limits wasn’t possible, and that I’d just have to deal with potential downtime and contact them each time the site went down. This was unacceptable for any serious business. I would have been willing to pay for my sites not to go down but there was no way to do so. Especially since I’m in a different time zone and could potentially be asleep while my site was down for hours during the European day. That's exactly what happened. My sites were down for about 8 hours.

They didn't offer any real solution other than upgrading. It was clear they were only interested in pushing me to a higher plan. Support was always helpful for years before but if you grow you have to upgrade.

Ultimately, I spent over a month and a half migrating away from SiteGround instead of doing the work I was supposed to do, and it was one of the best decision I’ve made.

If your website is expected to grow, avoid SiteGround from the start. They are fine for small sites, but if you’re serious about growth, their limits will not only hold you back. They will stop you completely.

What did I do? I moved to a cloud hosting. It was intimidating at first but don't worry, it's not that complicated. It's time consuming but very rewarding.

I have been making websites for 15 years but only now, when moving away from Siteground, relized that I had no idea about hosting.

The upgrade to Siteground cloud hosting would have been 100 euros a month instead of the 45 euros a month I paid on the highest shared hosting plan at Siteground. The 100 euros would have been fine but learning about and looking at the specs, I realized that that's not where it would end, that I will have to upgrade again in the foreseeable future.

I now run 4 servers that on Siteground would be hundreds of euros, 600 at least but probably more. How much do I pay? 100 euros. It's so much faster.

I also have a dedicated email server and dedicated transactional email provider. None of my emails go to spam anymore and they arrive way faster. When I was on Siteground, they would blame me and my email content for emails not arriving but it's clearly their fault. In the 2 weeks since moving the email, I sent about 1500 emails. Guess how much went to spam!

0.

I have a cloud planel that has way more features than siteground and I am now in full control of everything. I divided sites to 4 different servers. That way heavier sites don't slow down smaller ones and get the resources they need.

Siteground will also blame slow sites on you. They will blame the cpu limit hits on you. Support is super helpful and Siteground works very well. Don't get me wrong. But it only does until it doesn't, and when it doesn't, when you grow, you will have no other option than to leave or to overpay massively.

If I would have known earlier, I would have made the switch years ago. Everything is better now.

February 1, 2025
Unprompted review

Reply from SiteGround

Hello there,

Thank you for sharing your experience with SiteGround. We appreciate your positive remarks about our service and support over the years, and we understand the challenges that come with managing a growing website.
Our hosting plans are designed to provide stable performance within allocated resources to ensure fair usage in a shared environment. When a website approaches its resource limits, we send prior notifications with actionable resolution steps. If this was not the case in your situation, we would like to investigate further, which is why we have requested additional details via Trustpilot.

While we offer optimization tools and our support team is trained to assist in managing resource usage and avoiding prolonged downtime, consistently exceeding resource allocations may require an upgrade to maintain reliability. This is a natural part of website growth, and we have designed our upgrade process to be as seamless as possible.

We’re sorry to hear that our hosting structure didn’t fully meet your evolving needs. While our Cloud solutions provide scalable resources for high-traffic sites, we understand your decision to explore alternative hosting setups.

If you ever decide to revisit SiteGround, we’d be happy to assist. We wish you continued success with your websites.

Best regards,
The SiteGround Team

Review of Hartlauer Handelsgesellschaft m.b.H


Rated 1 out of 5 stars

Unfaire Rückgabepolitik – Vorsicht beim Einkauf bei Hartlauer

Wir haben bei Hartlauer Salzburg, Schallmooser Hauptstraße, eine Garmin-Smartwatch für 400 € gekauft. Kurz darauf stellten wir fest, dass wir ein höherwertiges Modell für 600 € benötigen. Leider konnte Hartlauer dieses Modell nicht besorgen – das allein wäre kein Problem gewesen. Das eigentliche Problem: Anstatt einer Rückerstattung wurde uns lediglich ein Gutschein angeboten.

Da wir sonst nichts bei Hartlauer brauchen, blieb uns nichts anderes übrig, als etwas zu kaufen, das wir nie genutzt haben. Ein Jahr später ärgern wir uns immer noch darüber. Wenn Hartlauer das gewünschte Modell nicht liefern kann, wäre es nur fair, den Kaufpreis zu erstatten, damit man das Produkt woanders beziehen kann.

Wer hier einkauft, sollte sich der eingeschränkten Auswahl und der starren Rückgabepolitik bewusst sein. Ohne Preisvergleich mit anderen Anbietern riskiert man, bessere Angebote zu übersehen. Unser Fazit: 400 € verloren und nie wieder Hartlauer.

July 1, 2024
Unprompted review

Reply from Hartlauer Handelsgesellschaft m.b.H

Lieber Hartlauer Kunde,
es tut uns leid, dass du eine enttäuschende Erfahrung bei uns gemacht hast. In Fällen, in denen ein Artikel nicht mehr den Anforderungen entspricht und wir ihn nicht austauschen können, bieten wir grundsätzlich einen Gutschein an, damit der Wert des Kaufes nicht verloren geht. Wenn du weitere Fragen oder Anmerkungen hast, bitten wir dich, dich direkt an unser Team zu wenden. Du erreichst uns per E-Mail unter service@hartlauer.at oder telefonisch unter 0800 31 13 33. Wir würden uns freuen, wenn wir dich wieder von uns überzeugen könnten.
Dein Hartlauer - Service – Team

Review of Milesandmore


Rated 1 out of 5 stars

Unfortunately bad

Unfortunately bad. It's not possible to get my points on recent flights. My partner was with me on the same flights and she got her points, no problem. Login sometimes doesn't work. I submitted a support request through their contact form. I received a nonsensical templated message with no way to respond to that. So if their buggy system doesn't work and you cannot login or get your points, there is noone helping you, nothing you can do. Really annoying and a waste of time. Took me at least two hours to give up.

March 13, 2025
Unprompted review

Review of xCloud


Rated 5 out of 5 stars

I moved all my websites from SiteGround…

I moved all my websites from SiteGround to xCloud, and after just a couple of weeks, I’m blown away. This is my first time managing my own servers, and I didn’t even have to read the documentation. xCloud’s panel is super intuitive.

I knew the support wouldn’t be like SiteGround’s instant chat, but responses come fast enough, and honestly, I haven't run into any major issues. The main reason I switched was SiteGround’s CPU limits. I was on shared hosting for over a decade, and I didn’t realize how much it was holding me back until I made the move. If you're not growing, shared hosting might be fine. But if you are, you’ll eventually hit a wall and hit it hard. I couldn't recommend Siteground or probably most shared hosting for that matter anymore.

On SiteGround, I would’ve paid hundreds of dollars a month for what now costs me around a hundred bucks on xCloud. Plus, I have way more control. I run four servers across two teams with about 15 sites installed. Two servers only have a single site each, one for an eLearning platform and one for a booking system, and they are insanely fast now. And, if I ever need more power, I can upgrade servers instantly.

I was hesitant to switch because I didn't know how difficult it will be, but it turned out to be not only easy but actually fun. The migration process was smooth, and I learned so much along the way. I haven’t tested other control panels, but xCloud does everything I need at the best price I’ve found. It’s a most economical, scalable, and feature-rich solution, and I can wholeheartedly recommend it even after just two weeks.

March 4, 2025
Unprompted review

Reply from xCloud

Thank you for your review!

We’re so glad to hear you’re enjoying xCloud.Host. It’s great to know the migration was smooth and that our panel is working well for you. We’re happy to see you’re benefiting from the speed, control, and cost savings.

If you need anything, we’re here to help!

Review of Expedia


Rated 1 out of 5 stars

Expedia is a Scam – Avoid at All Costs!

Expedia is not a travel agency. It's a scam operation masquerading as one. If you book with them, you’re on your own the moment something goes wrong. They will ignore you, lie to you, and do everything possible to avoid helping you.

My return flight was canceled last-minute, and Expedia/Ebookers refused to rebook me despite airline confirmation that they were responsible.
Their customer service is useless. Chat agents ignore messages, provide false information, and refuse to take action. The nonsensical sentences they spit out are almost comical, if my situation would not be that dire.
Their only “solution” was a flight 4 DAYS LATER, forcing me to cover all additional costs myself.
When I demanded a real alternative, they stonewalled and blamed the airline, even though the airline confirmed it was Expedia’s responsibility.
They only offered a partial refund – conveniently ignoring the fact that a round-trip ticket is a contract.
Why You Should NEVER Book with Expedia:
- No support when things go wrong – you’ll get ghosted or sent in endless circles.
- They refuse to rebook flights they are responsible for.
- They lie about their responsibilities and blame the airline.
- You will lose money on hotels, transfers, and extra costs – and they won’t care.
- Even if they cancel your flight, they won’t refund you fully.

Expedia is not a travel company – it’s a scam machine designed to take your money and leave you stranded. Do yourself a favor: Book directly with airlines. If you book with Expedia, pray that nothing goes wrong – because if it does, you’re screwed.

February 26, 2025
Unprompted review

Review of Ebookers


Rated 1 out of 5 stars

⚠️ DO NOT BOOK WITH EBOOKERS – THEY ABANDON YOU! ⚠️

I am writing this as a strong warning to all travelers: NEVER book with Ebookers! They are not a real travel agency—they are online scammers who take your money and then ignore you when you need help.

We booked a round-trip flight with Air China through Ebookers. Our return flight was canceled by the airline. Ebookers sent an email pushing us to cancel instead of rebooking us. We have been trying to contact them for hours via chat and email, and they are completely ignoring us. No solution, no rebooking, no response.

They take your money, and when things go wrong, they disappear. Customer service is useless. They just leave you waiting. You are on your own if a flight gets canceled. They won’t help!

The only real alternative: Book directly with the airline.

February 26, 2025
Unprompted review

Review of OpenAI


Rated 1 out of 5 stars

OpenAI Stole My Money

OpenAI Stole My Money – Beware of Expiring Prepaid Credits!
I purchased $600 in OpenAI API credits at the end of 2023, expecting to use them over time. Now, just over a year later, I log in to start using them and find out they have expired. No refund, no warning, just gone.

There was no clear indication during purchase that credits would expire after a year. If there was, it wasn’t made obvious. I never planned to use the credits right away, so I would not have purchased them with an expiration date. At that time there was still monthly invoices available. There would not have been a downside to getting charged monthly. I saw the $600,- as an investment and a tax deduction.
OpenAI did not send any email reminders before the credits expired. No warnings, no notifications, nothing.
This is anti-customer and unethical – I paid in advance for a service I never got to use, and instead of honoring my purchase, OpenAI just wipes the balance.
If I had opted for monthly billing, this wouldn't have happened. But OpenAI punishes those who prepay, which is absurd. No responsible company operates like this—other services send reminders or allow extensions. Nowadays they only allow prepaying which is probably to rip people off. If it was about a few bucks, no problem but it's 600 unused dollars.

Avoid Prepaying Credits to these scammers at All Cost! Since there is no other option anymore, avoid the company if you can.
If you're considering OpenAI, DO NOT buy prepaid credits unless you’re 100% sure you’ll use them quickly. If you forget or get busy, they will take your money and offer zero goodwill or flexibility.

A simple email reminder before expiration would have prevented this, but OpenAI clearly doesn’t care about customer retention or fairness. For a company that claims to be at the forefront of AI, their business ethics are stuck in the dark ages.

I expected better, and I regret trusting them with my money. They need to fix this policy immediately.

February 2, 2025
Unprompted review

Review of Drei


Rated 1 out of 5 stars

Ich bin zutiefst enttäuscht und…

Ich bin zutiefst enttäuscht und fassungslos, wie Drei, mein bisher vertrauenswürdiger Mobilfunkanbieter, mich in die Räuberhände geführt hat. Ich war lange Zeit ein loyaler Kunde, der das Gefühl hatte, mit einem zuverlässigen Partner zusammenzuarbeiten. Doch diese Illusion hat Drei mit einer kürzlich aufgetretenen, fragwürdigen Geschäftspraxis brutal zerschlagen.

Offenbar kooperiert Drei jetzt mit unseriösen Dritten, die mir ungefragt und ohne mein ausdrückliches Einverständnis wöchentliche Abonnements auferlegen. Kein Klick, kein Kauf, keine Zustimmung meinerseits - doch Drei scheint das völlig gleichgültig zu sein.

Als wäre diese ungebetene Belastung nicht genug, ist Drei's Kundendienst in dieser Hinsicht absolut unzureichend. Anstatt meine Anliegen zu berücksichtigen und auf die Situation angemessen zu reagieren, wurde ich mit der lakonischen Antwort abgespeist, es sei "nicht das Problem von Drei, sondern meines".

Ein Unternehmen, das seine Kunden in solcher Weise entmündigt und sich hinter fragwürdigen Geschäftspraktiken versteckt, ist alles andere als vertrauenswürdig. Diese Vorgehensweise ist nicht nur ein Ausdruck von Missachtung gegenüber dem Kunden, sondern grenzt an Betrug.

Ich rate jedem potenziellen Kunden dringend ab, sich für Drei zu entscheiden. Heute bin ich der Leidtragende, morgen könnten Sie es sein. Denn ein Unternehmen, das seine Kunden derart ignoriert und ausnutzt, ist nicht wert, dass man ihm sein Vertrauen schenkt. Drei, das ist kein Service, das ist eine Frechheit!

June 16, 2023
Unprompted review

Review of Booking.com


Rated 1 out of 5 stars

I was lured into the enticing embrace…

I was lured into the enticing embrace of Booking.com. Their cashback rewards whispered sweet nothings into my ear, like a lover's tender caress. Oh, how naïve I was, for I believed them.

The booking process itself was a breeze, and I was giddy with anticipation of the promised cashback. But then, alas, an email arrived like a bolt from the blue, demanding that I update my address and add a country, for my cashback reward to be bestowed upon me. A strange request, considering I had already done so years prior. But, like a hapless fool, I complied.

As the days turned to weeks, and the weeks to months, my cashback reward was nowhere to be found. Like a jilted lover, I reached out to Booking.com's customer support, seeking answers and solace. And thus began my descent into the bewildering labyrinth of incompetence.

Five times I ventured into the murky depths of their customer support, encountering one clueless agent after another. Each time, I was met with the same infuriating refrain: "Update your address, dear customer, and all shall be well." I screamed into the abyss, "I have done so already!" but the abyss merely echoed back, "Update your address."

On the fifth and final attempt, I found myself face-to-face with a customer support dummy who, with a straight face, informed me that my case had been elevated to the hallowed halls of "advanced customer support." Oh, what joy! They would contact me within 24 hours, he assured me. And like a bolt of lightning, my conversation was locked, never to be continued.

The sun has set, and the moon has risen, and yet the silence from the esteemed "advanced customer support" remains deafening. Abandoned by the very company to which I had pledged my loyalty, I found myself adrift in a sea of resentment and betrayal.

It was then that I stumbled upon the dark secret that Booking.com had so desperately tried to hide: the unholy abyss of their Trustpilot ratings. Never had I seen such a dismal array of stars, so disheartening and disillusioning. It was as if the cosmos itself had aligned to expose Booking.com's deceit.

Oh, dear reader, heed my warning: If you find yourself standing at the crossroads, contemplating whether to entrust your travel bookings to Booking.com, I beseech you, do not take that fateful step. Seek out alternatives, and protect your heart (and wallet) from the torment that lies in wait.

And so, my friends, let this be a lesson to us all: In the realm of Booking.com, loyalty is but a fleeting dream, and cashback rewards are nothing more than a cruel mirage, taunting us from just beyond our grasp.

Farewell, dear reader, and may you find solace and satisfaction in the warm embrace of a travel booking site more worthy of your trust.

March 30, 2023
Unprompted review

Review of FlyingPress


Rated 5 out of 5 stars

This worked wonders for my site

This worked wonders for my site. I tried to optimize with Siteground Optimizer for years and assumed it would be the best solution since it's literally part of my hosting. Man was I wrong. I thought there is something wrong with my site even if I couldn't figure out what because theme and everything else is lightweight. Flyingpress made my site lightning fast. There were a few smaller compatibility adjustments I had to make but within a day everything was setup correctly, tested, wonderful.

March 17, 2023
Unprompted review

Reply from FlyingPress

Thank you so much!

Review of Lenovo


Rated 1 out of 5 stars

Terrible Company

Terrible Company. Looks nice and their sales team is competent. They trick you into believing a Lenovo Laptop is a good idea but boy is that deceiving. My machine failed after a month. Returns only possible 14 days. Customer support not helpful. Windows system error with no other option than resetting it. Untrustworthy company selling untrustworthy devices. Stay away!

December 7, 2022
Unprompted review

Review of Peak Design


Rated 1 out of 5 stars

Customer Service and Loyalty

I used to love Peak Design but it seems they are on the decline. I spent several thousand dollars on their products and backed two kickstarters, but payment was declined when I tried to order this black Friday. My bank said there is no problem on their side. I tried repeatedly over a number of days and contacted customer support. One of them told me to try it in a different browser. Didn't work. Another one told me to send them a summary of my order via email. I did but as a response got that it's impossible to process my order because of my previous orders. What a nonsensical answer and what a way to treat a loyal customer. It took me hours to decide what to buy and a long time of trying to make it work just to realize that they don't care.

November 27, 2022
Unprompted review

Review of Mr Green Casino

Review of Trafft


Rated 5 out of 5 stars

Trafft is fantastic

Trafft is fantastic. It's really easy to use and perfectly works for my booking requirements. There were some smaller bugs but they were fixed by the Devs within no time and the features that seem to be on the way, are very promising. When the Events feature gets released, I will probably switch my whole business to Trafft. Looking forward to it and would recommend Trafft to anyone.

October 3, 2022
Unprompted review

Reply from Trafft

Thank you so much for your detailed review. Glad to hear that you like using our application.
Wish you many bookings.

Review of Capterra


Rated 1 out of 5 stars

Bad company

Bad company. They promise money for reviews. You will probably get money for the first review to be incentivized to write more. For the rest of the reviews, you will get nothing.

February 11, 2022
Unprompted review

Reply from Capterra

Thank you for alerting us to your recent review submission experience. Only published reviews that pass our QA process and which are part of an incentive campaign (https://review.capterra.com/about-reviews-journey) are eligible for gift cards. Please review our guidelines and FAQs and if you still have concerns please contact reviews@capterra.com.