Never showed up
Never showed up. Contacted driver. Did not reply. Contacted company and got a voicemaul saying they were dealing with other customers and that they'd call back. Didn't. Spoke to attendant at the Indy Airport about where Jayridee does their pickups...he said they do not have a contract with them. So I called Uber. Received an email the next day after I contested the charge with my credit card company stating that they had operational issues and apologized...offered me 10% off next booking. There will not be a next booking.
Reply from Jayride
Hello Vick,
Thank you for taking the time to write us a Trustpilot review. We are sorry that your airport transfer on September 26th did not proceed as planned. We've already raised the incident with the relevant team to ensure that appropriate action is taken to prevent similar issues in the future.
Upon reviewing our records, we can confirm that your booking was canceled and a full refund has already been processed. The amount should be credited to the original form of payment within seven (7) business days.
If you have any questions or clarifications, you can write us an email at bookings@jayride.com.
Sincerely,
Ray
