Jonathan James

This review is purely based on the products.

I'll start off by saying I first started using JAC in 2013, I had a few good years before their products (e-cigarettes and coils) seemed to loose some quality and not work quite how they should. Eventually in 2018 I gave up, their support team got less and less helpful with my issues (mostly relating to coils) and I decided to switch to a no-frills e-cigarette that just worked (shock).

Unfortunately the e-cigarette I switched to has been discontinued, upon reviewing the options as a replacement, I decided to give JAC another go. I ordered the S22 starter kit (which ironically was the last device I ordered in 2018).

I put the kit together, filled the tank and left it to charge. I return to it and within minutes all the years of frustration come rushing back.

I don't understand why it's so difficult for JAC to produce something that just work without any faffing.

The device flashed red three times, I had to go online to look up what this meant - an issue with the battery not detecting a tank... right okay. I run through the online help and still have no luck...

I've tried everything on the online help at least 3 times, tried 4 different coils and still I don't have a working device!

I will be contacting support and I'm sure they'll be great, but the issue still stands as why do products seem to have so many problems from this company? I'm going on holiday next week and have no faith that this device will see me through...

Update: I reached out to support and they organised a return, they did let me return the usually none returnable coils which I’m grateful for. They followed up to let me know there was an issue with the tank but I confirmed I just wanted a refund.

I’ve switched to a similarly priced e-cig but it offers more features and just works straight out of the box, no issues or complicated do this if this happens (which seem to be a general thing with Jac products) there’s no overly complex things to setup or multiple failure points which again is a common occurrence with my experience of Jac products.

Ultimately the support team where very helpful, although I feel I had to jump through some hoops such as testing different things to make sure I couldn’t get it working when I’d already decided I wanted to return it regardless of if it worked or not.

I won’t be changing my review score as it’s purely based on the products.

I ordered 4 plants - 1 was in good condition and the other 3 didn’t look great. Thankfully 2 of those it was mostly cosmetic but the 3rd looked to be fading fast, I inspected the roots and saw the start of root rot, being an Alocasia I knew I had to act fast to prevent the rot spreading to the ‘bulb’ - in doing so I repotted the plant (the soil was much too dense for an Alocasia anyway). The plant struggled on for 3 weeks before coming to an end. Unbeknownst to me by repotting the plant I voided the 30 day guarantee despite me not doing so would’ve been 100% plant death and the soil being unsuitable which is what led to the problem. I am not new to plant care and have many different plants including other alocasias which are all thriving, I was just dealt a losing hand.

I haven’t reached out to support as I don’t feel like arguing over £7 but wanted to raise awareness of this clause and that the plants received may in general, not be of the best quality. I will reorder this Alocasia from a different store and avoid plnts.com in future - which is a shame as they have a great collection available at good prices that come really well packaged. The other 3 plants are doing well, although 2 of them still look like they’ve been through a lot.

Easy to use, never any problems and customer service are always prompt and helpful.