P Hunt

I ordered a duvet cover online, paid £27.50 in Nectar points and £2.50 + 50p to collect, so £3.00. The order went through fine, but a couple of hours later, I get an email telling me that my order has been cancelled and that I will get a refund of the £3 I paid by cash. No mention of how/when I will get the Nectar points back.
I waited a week - no refund of points, so I asked at Customer service. A helpful young lad came down, took the order number & said 'don't worry, that's all I need; I will sort this out for you'. A week later, still no refund of points. I asked again in store to be told 'oh no, that's not something we can do. You need to call this number because it's online services and we don't get involved'.
I phone the number, give the order number and am then told that I have been refunded the points in eCoupons on my Sainbury's online account. Sure enough there they. That would be ok if a) they had told me that in the first place, b) I regularly do a groceries shop online (which I don't!) and c) I had know before I just did a one-off big online shop because I ordered a freshly made cake! I could have used the eCoupons for that, but hadn't been informed that they were there when I put the order in. Grrrrrr.

Come on Sainbury's - please sort out your communication to customers when you cancel an order and payment has been made in part or full using Nectar points.

Our local Sainsbury's (Portswood, Southampton) are now using Euro Car Parks to manage their car park. Fined £85 for leaving car 36mins too long - totally disproportionate & so incensed by this, I will be doing my weekly shop elsewhere.

Absolute disgrace that companies like Sainsbury's are using them to manage their car parks. I am considering doing my regular food shop elsewhere, having received a fine for being 30mins over the allowed time. Utter sham!

Why do I have to download an app? e-tickets are an accepted norm & I don’t want to have to go through the hassle of downloading an app I don’t want and am not going to use again. Will be deleting it straightaway after.

Yes cheaper, but very inflexible with robotic uncaring customer 'support'. I would not recommend booking with them if there is any risk of health problems/changes - I am currently having chemotherapy & no allowance was made of this when I needed to change a ticket, in fact my circumstances were not acknowledged at all in subsequent emails despite explaining this.
I will not be using Trainpal again & recommend checking the small print for advance bookings as it's likely that tickets will be non-refundable (under any and all circumstances) and even if described as 'exchangeable' you will have to pay £10 for the privilege.
Very disappointing and uncompassionate customer 'service'

After a long time of having little choice but Virgin due to internet speeds of other providers not being fast enough, especially for working from home, finally, I am able to switch to a new provider in the area. Called Virgin to terminate the contract - how hard did they make it? I was passed from call to call, having to go through the security checks each time and being grilled on why I am terminating the contract and trying to persuade me to change my mind. It has wasted significant time trying to do it properly so I will just have to cancel the direct debit after the last payment. I am so pleased I am finally leaving them!

So love this bag! It is incredibly well thought out and has a pocket or space for everything. Comfortable for day to day use, ergonomic, practical and also attractive. I honestly don't think I'll ever choose a different bag - unless it's a Healthy Back Bag in a different colour/pattern!

Fantastic coffee & quick delivery.
Great offers & order usually includes a sample or freebie - what's not to like?

Great service, super speedy! Thanks as ever :)

Excellent service; v prompt delivery which has kept my younger drummer in drumsticks (which he keeps breaking) and happily drumming! Thank you!

Fair and equitable company:
Compared to other other companies I've used in the past, they do genuinely seem to pass on reduced costs whenever they can. They have just reduced their standing charges to help customers out amidst COVID-19 pandemic.
Simple & easy to use website.

Excellent service, very helpful staff. Recommended +++