Bought a £50 pair of jeans from my second box and wore them twice before the zipper started falling down. Complained and requested a refund or replacement and they point blank refused and instead offered me £20 off a future purchase. Absolute piss take. AVOID.
March 7, 2025
Unprompted review
Reply from Lookiero
Dear Eva,
Thank you for taking the time to share your experience with us. We understand your frustration regarding the jeans and the issues you faced with the zipper. It’s always disappointing when a product does not meet your expectations, especially after only a few wears.
After carefully reviewing your case, we believe that the compensation offered of £20 off a future purchase is appropriate given the circumstances. We aim to provide solutions that reflect our commitment to customer satisfaction while adhering to our policies.
We appreciate your feedback, as it helps us continue to improve our service. If you have any further questions or concerns, please don’t hesitate to reach out.
Dishes taste great but feel like the cooking instructions are a bit confusing sometimes and soooo much washing up for some. Also, very annoying I can’t filter dishes by allergen as husband has peanut allergy.
The food was delicious but disappointed about the packaging. For over £20 including delivery I would except some kind of F&M packing, especially as it was a gift set. But it arrived in just a shipping box.
June 13, 2024
Reply from Fortnum & Mason
Dear Eva Jordan,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on our packaging.
We have made a note of your comments regarding the packaging and will share your feedback with the relevant department for internal review.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
I was really impressed by how quick and easy it was to get storage sorted. From getting a quote through to actually getting our stuff in there. The lady we ‘checked in’ with was so friendly and helpful. It’s great to be able to get access 24/7 and their entry and exit system is really simple.
I had heard bad things about using Purple Bricks conveyencers but I can’t fault Victoria at Premier Property Lawyers. She was always quick to respond to queries and the whole process was very smooth (despite the cyber attack!).