Natalie Novick

Absolutely worst service
Cannot change phone number in account
Online workflow takes you on a loop de loop with no answers
"real" human support does not even read the response
I was trying to buy a new game, guess I am not going to now.

Openreach installed a new fibre cable on the front of my house, providing a perfect perch for birds to mess all over my front door handle. Because my neighbors feed the pigeons incessantly, the mess must be cleaned everyday, sometimes multiple times a day. There was no respect by the engineer in installing the line. The massive cable is slapped right across the front of my house, creating a big black line across the centre of the front aspect. To install they put staples across the render and ruined the surface.
The cable pole is right across the street, so there is plenty of room to attach the cable at the side of the home, or just a few feet over so that the birds do not mess on the door handle. But they chose to do the cheapest and most direct route over the door handle. The installer had no respect for the appearance of the property or the people living here. If I want the cable moved I will have to pay to have this done. This has spoiled my experience with my new broadband internet and is encouraging me to go back to my previous provider.

The packaging is horrible
Very difficult to open and kind of painful on your hands. I've had to take it all out and put in a different container this is annoying. The frustration with the packaging does somewhat supercede my experience of the product.

I gave into the hype. Don't.
Peloton bike is well made, heavy and sturdy. But it lacks the opportunity to move handlebars forward and back (only up and down). For people with certain body types (short torso, long legs), it will be impossible to ride the bike comfortably or adjust it suitably. I now have elbow pain that I never had before from leaning forward to grip handlebars. There is a very expensive aftermarket product you can buy to fix this. Now I just ride without using my hands. Pretty dumb for a bike that costs over £2k.

If you a music lover without specific tastes, you'll enjoy the classes where the music is the main thing. For my favorite music genre there is very few class options. Why not have community soundtracks, from users? Peloton takes a strict approach with content on the app and hardware, rather than listening to the community.

Peloton used to have a lot of relaxing scenic rides to explore the world by bike during lockdown. Their most recent feature update ditched all of these and kept only a handful, focusing only on those with special soundtracks. Big mistake. Why not keep everything?

Monthly subscription price is high and you feel locked into it. Many of the live classes are not in the European or UK time zone-- also their customer service is not in this time zone-- they are overly focused on USA market, European one is an afterthought.

Their onboarding process tells you a lot about how they think about customer service and the customer experience. Which is, a lot of things are lacking. Especially during covid-19. Rather than turning customers into devotees, it's clear that once you bought the bike, they've done their job. Because the bike is pretty limited without the monthly service, you're a captive consumer.

There is a 30day return period. Make use of it to see if it's right for you. I was too concerned about getting it down the stairs (it weighs a million pounds) to avail of it. I wish I did.

Longtime customer, Crocus has really let me down this time.

Ordered seedlings for spring planting. 2 shipments were perfect, the final one-- leggy plants squished in the box, broken stems and falling out of the container. Soil all over the place, damaged box from shipping, package wasn't even sealed. For 24GBP, you would expect much better. They were too tall and spindly to fit in the box sent, so they were broken at the stem. only about 10 of the 60 sent survived. I wrote to Crocus promptly, with pictures showing the situation. I have wrote back several times. It is now 23 days since I have recieved the plants, and have heard nothing, no reply, nothing. Even more frustratingly this is the exception of all my orders-- I did not recieve a shipping notice on this one. When I contacted Yodel about the damaged box and plants, it showed it was in transit for 4 days, much too long for these seedlings. The fact I've never heard back from Crocus is very disheartening and a poor start to a new growing season.

Exactly as advertised. Good quality and have purchased more based on the goods received. Exactly what I was looking for!

Beautiful shipping box, packaging and healthy looking bulbs, but a complete disappointment.

All of the daffodil varieties sent were wrong, ruining color scheme. Sent plain yellow singles in exchange for the white varieties I've ordered.

Amaryllis had leaves cut (and main bloom spike) before shipping, which meant it did not have enough energy to produce subsequent bloom spikes or roots to keep the plant going.

Farmer Gracy refunded on the amaryllis, but not the daffodils as "these things happen".

Sent rotted, moldy bulb that is squishy and in poor condition. This is at the prime of the season, where stock should be fresh. Do not want to plant as it will likely infect other plants.
No explanation, no apology, it's entirely on the customer.
They will not refund unless the bulb "does not grow".

Ordered April 2. April 24 item is not here. Inquiry to Sixty Stores (Sheds.co.uk) parent company said the issue would be raised and I would get a response. Have yet to hear anything back. Phone rings but is immediately hung up. They've taken my money but will not respond to inquiries. I understand it is difficult times for people at the moment but it is 22 days after order and nothing.