Not Real Person

Dear Harry,

We confirm that the cancellation of your policy will be effective on January 1, 2022. As stated in the contract, the insurances have an annual duration (regardless of whether the payment is divided into monthly or quarterly periods) and are tacitly extended, except that one of the two parties (company or client) oppose it within the deadlines established by law, which are one month before the end of the contract, in the case of clients, and two months in advance, in the case of the insurer.

Thus, having requested your withdrawal during the month of April and it is an annual contract, the withdrawal does not take effect until January 1.

Would you be so kind as to tell us why you want to unsubscribe?

Thank you

Hello,

the languages ​​used by DKV are English, German and Spanish.

We inform you that our clients have at their disposal our Complaints and Claims department. All information is analyzed and studied by the Customer Defense Service in order to measure and evaluate the efficiency and effectiveness of this management from all points of the company. In addition, to reflect the client's vision, we analyze these complaints and claims according to their nature or risk, and we continuously monitor the client's opinion.

If you wish, you can contact us through the email defensacliente@dkvseguros.es.

Berst regards.