This Company Is Withholding Payment and…
This Company Is Withholding Payment and My Device — May Be Breaching Consumer Law
I would give 0 stars if possible. I sent in my phone weeks ago and despite repeated attempts to resolve things, I’ve still not received payment. This company now has my phone and is not responding via email, phone, live chat or social media.
After originally offering a high price, they reduced it drastically due to so-called "scratches", which were just normal wear and tear. I declined a couple of offers and was eventually given one £100 lower than the original quote, which I accepted, yet I’ve still not been paid.
They first blamed my bank details (which were correct), so I changed to PayPal. Still no payment. Then they claimed “issues with their finance system”. It's excuse after excuse, with no resolution and no accountability.
I’ve kept all emails, chat transcripts, screenshots and records of contact attempts. I’ve also repeatedly requested the return of my phone, which they have ignored. Meanwhile, their terms state they’ll donate the phone after 28 days if there's no response, even though they are the ones not responding.
This is completely unacceptable and may amount to a breach of the Consumer Rights Act 2015 and other UK consumer protection laws. I will be reporting this company to Trading Standards, Action Fraud and the Citizens Advice consumer service.
If you’re considering using this service — don’t. They’ve taken my device, withheld payment and ignored all contact. This behaviour is not just bad service — it’s potentially unlawful.
