United Kingdom
Review of Green Flag Breakdown Cover
Technician, Scott, arrived within 10 minutes, and problem solved immediately. Excellent service, many thanks, Scott!
Reply from Green Flag Breakdown Cover
Hello, John. Thank you for such a great review. Ellie
Review of Powershop UK
Has anyone else been disappointed by the way that Powershop has treated, (some of), its customers during the take-over E.O..
I have been with Powershop, previously part of nPower, for more than 2 years and I have to say that their model of buying energy, as much or as little as you want, using their Powerpacks, suited me down to earth! The website was excellent and all the information regarding prices, usage, etc. was easily available. Their Customer Service was good, but fell away in the last few months...probably due to the pandemic.
I only found out about the takeover by E.ON when it was mentioned on another forum some time ago. No official contact at all from Powershop, except when I logged onto my account a few days ago and read: “Welcome! We have moved you to Powershop Lite.” I believe that translates into more expensive tariffs, even though my current ones don’t expire until October.
All the credit that I had built up by buying Powerpacks has now been refunded which means, I think, that I can’t purchase energy at their current prices. The Customer Service is virtually non-existent. I called them yesterday, and literally spent 51 minutes waiting for a response. Not even a recorded message to say that “my call will be answered soon.” I sent a (polite) online message of complaint today. Following my earlier experience I don’t have great hopes of a positive response.
If this is the way that E.ON treat its new customers, then I can’t see me staying with them too long, I’m afraid. However, I will see what they have to offer, and if they have a similar purchasing model to Powershop at similar prices, then I am prepared to give them a try.
Has anyone else, who is with Powershop, had my experiences?
Reply from Powershop UK
Hi John, thank you very much for your feedback.
We're very happy to hear about your experience with Powershop in the past.
Powershop will soon move to E.ON Next, and will no longer be able to support the unique Powershop Pro tariff. For this reason, our Pro customers, including yourself, have been moved to Powershop Lite and all Powerpacks have been refunded. However, your new Lite tariff is based on your Pro tariff's Top Shopper rates, which means that you will be paying on the same cheapest rates you could have achieved by purchasing all the Powerpacks!
You should have received at least 3 emails from us to prepare you for these changes; please check your spam folder if you can't see them in your main inbox. Alternatively, if you can't see the emails at all, I have sent you a message here through Trustpilot - please respond to it and we will re-send everything to you.
Kind regards,
Kevin
Review of Wessex Water
I recently had to contact Wessex Water to inform them that my mother-in-law had recently passed away and that I wanted assistance as to how her account should be managed until her property was sold. Kerri could not have been more helpful. The help that she gave me was given both in a professional and very sympathetic manner. I was very impressed as to how the whole situation was handled.
Excellent service. Well done, Wessex Water!
Such a pity that other utilities don’t follow the same standard.
Reply from Wessex Water
Thanks for leaving us a review John - it's great to hear you had a five star experience with Kerry on live chat! The team pride themselves on providing a first class service and I'm glad this was no exception. If there's anything else we can do, please get in touch. Hannah
