Im so upset right now
Im so upset right now, just coming back from my shopping at my neighborhood Ralphs store, (27730 Santa Margarita PKWY, Mission Viejo)I had a wine box on sale on my cart, and I was charged regular price for it. As I payed with ATM visa, I asked for cash back...unbelievably, the manager came and not only did not agree to give me the overcharge back but also call me a drunk ! He (Max) ultimately reversed the purchased of my wine, took my wine back and gave me in cash what I had paid for the wine... I wonder if you are in business at all! You not only upset deeply and humiliated a local over 10 year client with overcharges and treats, but your highest representative,your manager Max shows totally worthless and threatening facing a simple reverse charge of $3.00. I will never shop at this store again!