I will NEVER use Flight Centre to book…
I will NEVER use Flight Centre to book a flight again. You have to call an (international) call centre whenever you want to make changes. When you are o/s this is incredibly inconvenient, as there is no international number to call so you have to call an Australian number. You spend hours on the phone only to get incorrect information which ends up being costly. Basically all their fees they charge for their "services" are gobbled up if you want to change your flights.
Absolutely useless ... DO NOT RECOMMEND. Book directly with the airline.
Reply from Flight Centre Online
Dear Cathy
We are sorry to hear about your experience. Any change fees and penalty charges are mandated by the airline in line with the fare rules of your ticket. Please contact our Customer Experience team on customer@fctg.co.za and a Customer Experience Expert will be in contact with you to further assist. ~Thea
