Tricky contract termination
Tricky contract termination : Everything seems to be working fine and although pricey, the services provided are as described. My only disappointment came when it came to closing the number. As mentioned, I did ring up the office to provide my month notice which has to be via phone or email only. There were no questions asked and termination was acknowledged over the phone but no emails so I went back again a week before for PUC codes to transfer the numbers where I found out that they would require another month to get a PUC code which no one mentioned while when I spoke over the phone. Parent Shield Team please make it bit more know to Parents for such things
Reply from ParentShield
Hi Ash, Sorry, we didn't know the cancellation confirmation was in your spam folder. Nobody ever has any difficulty cancelling with ParentShield - you'd find many people here saying so if that was the case.
A mobile account has to be kept open until a PAC is used, and a PAC is valid for 30 days, so if you cancel and then come back weeks later and ask for a PAC we have no option but to keep the account open.
Lesson learned - and apologies, we'll find some way of getting a confirmation or feedback after the information is sent.
