IR

Ian Robert

Thailand

Reviews

Review of The Baked Tile Co


Rated 5 out of 5 stars

I bought some tiles for my fireplace…

I bought some tiles for my fireplace during a recent stove installation. Baked tiles helped with the correct grout colour match which was perfect and when due to a slight miscommunication the tiles needed to arrive a day earlier than expected, they pulled out all the stops and had them to me on time.
I am over the moon with the results of the project and can’t speak highly enough of the customer service I received.
I shall definitely consider using them for my next project which is the kitchen.

September 4, 2025

Review of DPD UK

Review of Autoglass®


Rated 5 out of 5 stars

My experience at the fitting centre in…

My experience at the fitting centre in Brighton was superb. Was greeted and briefed by a member of staff who fully explained the procedure. The work was completed ahead of schedule to an excellent standard. The whole premises were immaculate from the workshop to the customer toilets. Try them you won’t be disappointed.

April 17, 2025

Review of RayGray Snacks Ltd


Rated 5 out of 5 stars

Top notch product and service.

I discovered RayGray Snacks in my local store and was immediately hooked on their taste and how un oily they were compared to so many other pork skin products.
Ordering on line was simple and the speed of dispatch and delivery impressive.

October 4, 2024

Review of Octopus Energy


Rated 3 out of 5 stars

It took 28 days to open an account

It took me from 11March till 3rd of April to open a Gas and Electric account and to sort out direct debit and other payments.
A total of 12 emails
At times it felt like nobody was paying attention. Then all of a sudden they stepped up their game and became super helpful and efficient.
Gig there in the end but it was painful!

April 5, 2024

Reply from Octopus Energy

Hi Ian,

Thank you for your feedback on the service that you have received, and for highlighting where we have fallen short of the standards that we wish to uphold. It is only with your feedback that we can improve our service and work towards preventing this from happening in the future.

I have reached out to you via email, but wanted to publicly apologise.

I am sorry it took a bit longer than it would normally take to move over to us. I can see when the agent identified the problem, they dealt with it swiftly but agree the switching time was longer than we would like.

I can see that your friend referred you to us, and that your welcome £50 is being added onto your account and theirs.

I hope that we have managed to redeem ourselves in resolving the switching delay, but please do let us know if there is anything else we can do.

Thank you,

Jo Cummings

Review of Azimo

Review of Azimo


Rated 2 out of 5 stars

15 Days and still no money.

I have been trying to send my monthly transfer to Thailand for more than two weeks now.
I paid and sent the 1st transaction and was given a delivery date. This date came and passed, still no money. I contacted Azimo and about 30 hours later they replied stating there was a technical difficulty but had now resent the money. The next email I received from them stated the transfer had been cancelled and my funds would be refunded in 5 working days!
The funds were actually paid back in 2 working days but by now a total of 10 days had passed.
Azimo informed me the problem was rectified and to send the money again. Which I did ( fool).
The delivery date has been and gone 3 days ago and still no money or contact from Azimo to explain what has gone wrong again.
This is all very frustrating especially as they had announced their new partnership With SCB and transaction times of 22 seconds.
Azimo do not contact you when a transaction goes wrong, you have to monitor your own transactions and contact them. They do not return your money to you in the quickest way possible.
I wonder how long I will have to wait.

April 20, 2020
Unprompted review

Reply from Azimo

Hello Ian,

Thank you for your feedback. We apologise for such a delayed reply to your review. We did not receive some reviews into our messaging system and that's why they were left unanswered until now.

We're also sincerely sorry to hear your account of your recent transfers with Azimo and we apologise for the shortcomings in our service and communication which you experienced. Indeed, we changed our partner for transfers to Thailand to make them even faster for our customers, and most transfers there are indeed processed in a much speedier manner now. However, for the time being a small portion of transfers may be affected with technical issues which we're trying to eliminate with our partner.

We can confirm your last payment has now been refunded and we've sent you an email with a suggestion on what could be done to ensure success for your next transfer.

Please feel free to let me know if you've got any further questions.
In the meantime, have a great day and week.

Kind regards,
Justyna from Azimo Customer Support

Review of Azimo