JH

James Harriss

United Kingdom

Reviews

Review of Stratstone


Rated 1 out of 5 stars

Stratstone Mercedes Huddersfield

Stratstone Mercedes Huddersfield. Car under extended warranty less than 3 years old. Nearly £200 to check why the engine light is on

May 24, 2025
Unprompted review

Reply from Stratstone

Hi James,

We appreciate your feedback and regret that the engine light check cost was not to your satisfaction.

We'll review this to improve our service.
Customer Services

Review of JCT600 Limited


Rated 2 out of 5 stars

Porsche servicing

Porsche servicing. I won’t mention which location this is, but I’ve got to the point where I need some confidence that the engineers have the ability to check their own work. Front of house, service managers are good. But the work would make you eyes water. Here are a couple of highlights over the two years. Car released with no oil after service. Car released with same level of oil prior to the service. Brake fluid change, following day brake fluid warning and nearly failed the MOT.

November 30, 2024
Unprompted review

Reply from JCT600 Limited

Good Morning James

Thank you for your recent review and the comments regarding your experience. We are keen to investigate, should you wish to discuss further, please can you provide some additional information to myexperience@jct600.co.uk including which dealership you are referring to, a vehicle registration and a contact number.

Thank you

Kind regards,
JCT600 Customer Care Team

Review of Mercedes


Rated 1 out of 5 stars

Used car fiasco, Mercedes

Used car fiasco. On Mercedes Finance, not fit for purpose and not as described by Stratstone Mercedes. Now heading towards the ombudsman . Why can’t they just resolve the issues under our rights as consumers. In the end we will win and it will cost more than the original cost of repair.

April 21, 2025
Unprompted review

Review of Stratstone


Rated 1 out of 5 stars

Used car beware, get it inspected

All I can say is if you buy a used car, check the MOT and get the car inspected by an independent specialist. We’ve had this car 4 months and it will cost over eight hundred pounds to put right.

April 1, 2025
Unprompted review

Reply from Stratstone

Hi James,

We truly value feedback at Stratstone and are disappointed to see we didn't meet your expectations this time.

Please contact us at service.followup@stratstone.com if there are any outstanding issues that you have and we will ensure to put you in contact with the leadership team.

Thanks,
Customer Services