Pathetic company. Will never ever use their services again!
We have recently used their services for the very first time in Ibiza, Spain.
We had booked an automatic car as we always do when we travel in a different country.
Upon arriving and waiting for our turn we were told that two of the (what appears to be the only available at the time) automatic cars were not returned on time by the customers ... One of the customers put a note that "they did not want to return it" ...
The rep called the second driver and was surprised to learn that they had apparently extended their booking or so.
We were offered a manual car or the choice to have or reservation cancelled.
You can guess that travelling for the whole day with an under 2y child and arriving late night, you'd be pretty much out of options and so we had no choice but to reluctantly agree.
We asked if there will be some sort of compensation or partial refund due to the clear difference in value when you book automatic vs manual and were told that they cannot do anything.
We were given an customers service email address, which when tried to email the next day, bounced back as undeliverable.
Calling their phone number resulted in to better luch.
Pathetic company. Will never ever use their services again!