FR

Francesca

United Kingdom

Reviews

Review of David Austin® Roses

Rated 4 out of 5 stars

Excellent alternative to sending an actual rose!

Lovely alternative to sending an actual bare root rose, which might not arrive at a convenient time. My one gripe is that it’s impossible to choose the value of a gift card to match the value of a rose, and embarrassingly I forgot to factor in the cost of postage.
Maybe you could create a couple of gift cards specifically for people who want to send the gift of a rose, whether bare root or container, including the cost of postage?

October 7, 2025

Reply from David Austin® Roses

Dear Francesca,

Thank you for your feedback and I’m sorry to hear of your frustration.

Our gift cards are sent together with the handbooks, so it’s likely that your friends’ gift cards arrived in the same package as the catalogue.

We use couriers rather than standard post to ensure safe and traceable delivery, particularly as the gift cards carry a monetary value.

I apologise if the £2.95 delivery fee seems high, but this covers the cost of providing this secure service.

Gift card values can be selected in increments directly on our website and I’m sorry for any confusion if the website did not make it clear that postage needed to be factored in when ordering gift cards.

If, after checking the package carefully, the gift cards have not been received, or if there is anything else we can assist with in the future, please do get in touch and we will be happy to put this right for you.

Kind regards,
Tyla

Review of Freddie's Flowers

Rated 5 out of 5 stars

Like flowers from a beautiful garden

My friend’s flowers are absolutely gorgeous. She is delighted.
I have used other flower delivery services in the past but Freddie’s Flowers are in a different league. They arrive smelling like you’ve just picked them from your garden.
I did have a problem finding out if my order had been processed but hopefully that was a technical glitch. Their customer service team was very apologetic.

September 19, 2025

Reply from Freddie's Flowers

Dear Francesca,

Thank you for taking the time to leave this review.

We’re delighted to hear that you enjoyed the flowers and that they were beautiful - it means a lot to know our arrangements continue to meet your expectations!

We completely understand your concerns regarding order confirmations and delivery timing. We fully appreciate how not receiving updates on this can be disconcerting, especially for an important order. You should absolutely have received delivery updates directly from DPD to the mobile number entered at checkout so we'll be looking into why this wasn't case with DPD.

We'll also be reaching out to you directly to look into the lack of order confirmation email and to ensure this doesn't happen again in future.

We look forward to speaking with you.

Best wishes,

Freddie's Flowers

Review of Openreach

Review of keithmichaels plc

Rated 5 out of 5 stars

Excellent service

Excellent service. I spoke to Patrick, a real human being, who came back with a very competitive quote within a couple of hours. Was just so refreshingly simple. And a reminder of the benefits of using a knowledgeable insurance broker.

February 13, 2025
Unprompted review

Review of Dolphin Fitness

Rated 5 out of 5 stars

Always the best price…

Always the best price and efficiently delivered. What’s not to like? :)

January 24, 2025

Reply from Dolphin Fitness

Thank you for shopping with us :) Thanks so much for taking the time to provide your feedback :)

Review of DHL Express UK

Rated 5 out of 5 stars

Excellent response to complaint

After a rocky start, when you delivered my parcel to a totally different address, it was retrieved and brought here a couple of hours later. Thank you to everyone who helped to sort this out so quickly.

January 23, 2025
Unprompted review

Reply from DHL Express UK

Dear Francesca,

Thank you for taking the time to leave a review.

I'd like to express my genuine apologies for this item being delivered to an incorrect address. I can completely understand your frustration and concerns, as this level of service is far ideal nor acceptable.

Our investigations team are currently looking into this matter further, and will be doing their utmost to rectify this delivery error in a timely manner. Once the team have an update, they will contact you directly.

Apologies again for the complications we've caused up to this point, I do hope the item reaches your possession as soon as possible.

Kind regards,

Amrick

Review of The Green Reaper

Review of Piglet in Bed

Review of Yarmo

Review of Purdy & Figg

Rated 5 out of 5 stars

Lovely products, great customer service

Very lovely products that work very well and smell amazing. However, I didn’t want a subscription at this time. Miller, in P&F’s customer service team sorted everything with no fuss at all.

August 28, 2024
Unprompted review

Reply from Purdy & Figg

Hi Francesca, thank you so much for your lovely feedback, we are delighted to have resolved this for you and will be sure to pass on your thanks to Miller directly. Best wishes, the Purdy & Figg team

Review of Dolphin Fitness

Review of David Austin® Roses

Rated 5 out of 5 stars

A perfect gift

A present for my sister - arrived very quickly and in very good condition.

August 7, 2024

Reply from David Austin® Roses

Good afternoon Francesca,

Thank you for taking the time to leave a supportive review.

It is so great to hear that the gift arrived quickly and in good order.

Should you need any help or assistance, please do not hesitate to contact us on 01902 376300, or email on help@davidaustinroses.co.uk.

Have a lovely day,

Peter,

David Austin Roses.

Review of Marshalls Garden

Review of Yodel by InPost

Rated 5 out of 5 stars

Considerate couriers

Nice couriers, always very careful.

April 10, 2024

Reply from Yodel by InPost

We’re delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.

Review of Staines & Brights Ltd

Rated 5 out of 5 stars

A small company with great service

Nice products at a good price from a small company - who presumably pay their UK taxes - unlike a large US based competitor whose name shall not be mentioned.

March 21, 2024
Unprompted review

Reply from Staines & Brights Ltd

Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you enjoyed our products and appreciated our service.

As a small company, we take great pride in offering quality products at competitive prices while also contributing to our local economy by paying our taxes.

We understand the importance of supporting local businesses, and we're grateful for customers like you who choose to support us.

If you ever need anything else, please don't hesitate to reach out. We look forward to serving you again in the future!

Review of Fussy

Rated 5 out of 5 stars

Sweet!

Very good product. Reduces single use plastic and smells nice. Do good, feel good! :)

February 16, 2024
Unprompted review

Reply from Fussy

Thank you so much 😍

Review of Celtic & Co

Review of Yarmo

Review of APCOA UK

Rated 5 out of 5 stars

APCOA were very decent when I disputed…

APCOA were very decent when I disputed their initial refusal to refund a season ticket. I guess that strictly speaking they weren’t duty bound to do anything, but they did. It was a good thing to do. And I want to acknowledge that here. Thank you.

November 1, 2023
Unprompted review

Reply from APCOA UK

Thank you for your Trust Pilot Review.

Your feedback is very important to us, and we value any feedback we receive.

We are happy that our customer service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
Kind Regards

Customer Service Team
APCOA Parking

Review of Your Co-op Energy