MT

Dear Loyal Glow Green Customer,

I am very sorry to read your Trustpilot review and to hear about your experience. Glow Green strives to provide an exceptional level of service and I apologise that we have fallen short in this instance.

I can see we have an engineer visiting tomorrow, any issues please don't hesitate to contact us.

Kind Regards,

The Customer Journey Team

Dear MT,

Thank you for your feedback and for reaching out to us. I'm sorry to hear about your frustration with the sign-up process.

After reviewing your case, I understand that you encountered difficulties while attempting to sign up and that our support team was unable to resolve the issue to your satisfaction. I would like to clarify that due to Pay iO's regulatory policies and procedures, we were unable to onboard your account at this time. These regulations are in place to ensure the security and compliance of our platform, but I understand how this outcome might have been disappointing.

Thank you once again for bringing this to our attention.

Best regards,
Pay iO Team

Thank you for contacting Smart Cellular,

Please can you email sales@smartcellular and a customer service adviser will contact you.

Regards
Customer support

Hi,

Sorry to hear this, we can confirm we informed you regarding a delay with your order on the 19th October (new lenses were required due to an issue with the lenses). I can confirm that we also advised this when you contacted us regarding this.

Please do note that while your order was placed on the 24th September, a prescription query was not confirmed with us by yourself until the 7th October, hence the initial delay with your order.

It's unfortunate to hear you have advised you would like to cancel this order as I do note that your order is in our lab at the moment and is due for completion and dispatch early this week.

Apologies for the inconvenience caused.

Regards
SelectSpecs

Good Afternoon
Your order was placed during the Christmas bank holiday period, the weekend on 28/12/19 – we do not work on the weekends and given the bank holidays and shorter working hours leading upto New Years day, your order would be received by 07 January 2020.
On the 03 January we received your first email and we had advised you of this, although you continued to send us a further 5 emails requesting the delivery date of your parcel.
You received your parcel and wished to return it for a full refund. On 8th January we have emailed you a pre-paid returns label and have advised you that upon receipt of your parcel, our Returns dept will process the return and a full refund.
Kind regards

Customer Relations