Excellent operative
Excellent operative.
Explained why my flat block isn't Smart ready for the gas. (My electricity is on a Smart meter).
Explained how to pay actual usage gas bill monthly. I have to read the meter which is in a difficult place outside, limited mobility, so will have to ask a friend to help. I paid my bill today (freezing weather created a bigger bill, but had to be paid).
My App updated itself accurately throughout the conversation. Thank you. My anxiety has been reduced. 😊
Reply from ScottishPower
Hi Lisa,
We appreciate you taking the time to share your experience. We're thrilled to hear that our operative provided a clear explanation regarding your gas meter and the billing process. It sounds like they were particularly helpful in addressing your concerns about the smart meter and the challenges you face in accessing your meter due to limited mobility. We understand that dealing with utility bills can be stressful, especially during freezing weather, and we're glad our operative was able to alleviate some of your anxiety. We value your feedback and will share it with the team. W
Kind regards,
Cassie
