Frederic Orr

Deposit on my rental has not been returned after more than 35 days. You cannot get a reply from them via email or phone. I've had to challenge the payment via amex. Worst car rental experience I've had

Wait 30mins on hold, phone call to close account took 10mins - confusing conversation, poor service, British Gas never fail to fail. Much better to go for Octopus

Better off with Monzo. Revolut have very poor service. I had fraud on the account and they were totally useless. You cant contact them other than in the App, where they take ages to reply and when something is urgent their foreign support team are not great. They dont understand things or why things are important. I've uninstalled the app

I used to be with one of the other suppliers, and honestly, I'll never look back. Wait time to speak to someone on the phone is about 2mins, they fix your problem and the App and tech you get it great so you can manage it all easily. No more waiting for an Engineer to turn up who doesnt show, Octopus give you an actual time and they turn up

I've purchased three properties through PH now and the care team, in particular Jawaad so a great job of guiding you through the process. It takes a lot of stress out of investing and I plan to go a lot more of my portfolio growth with PH

Great customer service, yes they cost a bit more than Randox but is it worth risking your holiday? C19 testing reply to your email and are super helpful

No reply from customer service email for over 2 weeks, having to process a charge back with my bank - awful service - use C19 testing, yes they cost a couple of quid more but their service and help is second to none. Randox is your budget option, is it worth risking your holiday?

To request a cancellation you have to write them a letter in French!

Avoid - they take your money and dont give it back

There are three stages to buying a property with Countryside:

1) The offer. At this stage Countryside on the development (Tara and Annabel) were fantastic, super helpful with answering so many questions and offering us suggestions. You could not fault their service.

Sadly the same doesn't apply to Countryside's head office teams who are frankly inflexible, don't understand the buy to let purchase process and pretty rude. Billy in particular was a nightmare to deal with, after one phone call I almost walked away from the purchase as it was clear she had no understanding of how companies purchase properties and wasn't very interesting in listening either - 5/5 stars for Tara and Anabel, sadly 0/5 for everyone else

2) The handover. At this stage, you're about to own the property or are having the property handed over to you. Lisa from Liverpool oversaw my account and just like Tara and Annabel was fantastic! Really helpful handing over all the correct documentation, walking us through the property and told us everything we needed to do - 5/5 stars

3) Aftercare. This is the stage where Countryside address any challenges/ issues raised after the build. I've yet to speak with the team so no comment - N/A

Sent me a coupon which then didnt work on check out and customer service were impossible to get hold of. When I did get through they were unable and unwilling to help instead suggesting I cancel my entire holiday and try rebooking - useless

No clear contact number, wait ages on hold and you're passed from department to department

Very poor service

WARNING: They do not pay for shipment of your product, therefore you have to pay about £15 more if you're in the UK and order from their website

A no point during check out is this made clear, but they are very responsive with their customer service etc... and the products work well