A quick but wrong response
I opened some open box items, two of which were fans. One had a power cord, one did not. I sent an email the day I opened the box regarding the missing cord, I received an email in return almost immediately, unfortunately it was to explain that the EV charger couldn't power an EV, only charge the batteries....I did not order an EV charger, nor would I ever ask such a question if I had. I resubmitted an email about the missing cord, but only received a response that they had received my inquiry. That has been a few days ago.
Reply from GoSun
Thank you very much for bringing this to our attention. We sincerely apologize for the inconvenience and confusion you’ve encountered regarding the missing power cord from your recent order. We fully understand your frustration, and we deeply regret the lack of timely and accurate follow-up on our part.
To address this, we have reached out to you via Support Ticket #172338 with further information and assistance. At your earliest convenience, please check your email (including your spam or junk folders) for our message.
We are here to ensure this matter is resolved to your satisfaction and would be grateful if you could let us know if there is anything further we can do to assist.
Thank you again for your patience and understanding. We truly value your support.
