WARNING... this casino is NOT LEGIT and your winnings will not be paid to you
WARNING DONT PLAY THIS SITE... IT IS NOT LEGIT!!!! YOU WILL NEVER BE ABLE TO CASHOUT FROM THIS SCAM SITE
Here is my story:
I tried this site 2 weeks ago and I did a deposit.. which was around 100 USD in my local currency. I managed to wager the first deposit bonus plus I had some nice wins so I built up my balance to around 650-700 USD. When I tried to cashout my winnings I should have selected a withdrawal option but there were no withdrawal option available for me. I contacted the live chat and they confirmed to me that there was a technical issue and the technical team will come back to me once it is resolved. I waited a few days I got no reply so I sent a note to the support team and asked for an update. They informed that there is no update as yet I need to wait more.
A day later I asked for an update again... they said I had had some unfinished games that was why I did not have any any withdrawal options... and cashout should work now. But when I tried it was the same... I still couldn't initiate the withdrawal. So I contacted the support team again and ask them to manually transfer my balance to my Neteller account or to my bank account but they completely ignored my suggestion. Then I decided to lose intentionally half of my balance in the hope of that they will payout my winnings if it is a smaller amount, but obviously it was just a false hope. After a few back and forth emails they come back to me again with the same pointless idea that I had some unfinished games that's why I am not able to initiate any withdrawals... which is funny because a few days earlier they confirmed it themselves that they found some unfinished games in the system and they finished them all manually for me so I had no unfinished games left. That was the point when I gave up and realized I will never get any money out of this scam site. I still have around 300 USD balance probably I will just put it on the ZERO in live roulette and lose it in 1 go and forget this scam site forever.
Reply to AmunRa:
I am not reassured about anything on your scam site. You are giving me this reply here but just FYI the ISSUE HASN`T BEEN SOLVED YET.... it is still impossible to request a cashout from your site....so yeah it is very reassuring.... with your reply you just justify why noone should ever play here. If you post a reply like this then at least take the effort to fix the issue first.
I flagged the problem many times to live chat and to support team... and they simply didnt care at all. Not having any cashout option is a huge issue which should have been taken seriously, but this casino simply didn't care. It was a torture to get a simple reply out of the support team with 24 hours waiting between each email... and all of the reply was some kind of standard copy & paste nonsense... I saw zero commitment towards resolution.. the issue is still open after weeks... and I personally believe that it is intentional in order not to pay my winnings to me. I play on many sites and this is the first casino where cash out options are completely switched off... and support team doesn`t care at all about solving the problem... in fact the live chat just wanted to get rid of me as soon as they could and close the chat on me. It is not really reassuring so I really WARN ALL FUTURE PLAYERS NOT TO PLAY IN THIS CASINO.
Reply from Amunra