Scott

They have fake before and after pictures on their site. I clicked on an ad and was sent to their landing page with the fakest before and after pictures I've ever seen. The miracle cream must take 30 years off your face. lol. Fake claims about how "men's skin is different"... skin is skin. All of this tells me their product is total BS.

I've been using Bench for the last 4 years for my small business. I actually had 2 business books with them. I chose them over using local unreliable book keepers and also over Quickbooks because they made it a lot easier. It used to be really great.

All that's changed in the last year.

I don't know if it's because they're trying to use more AI to categorize transactions, or they offshore the books to low wage workers? But they told me they use a new "Team" approach. That was the explanation I got when I asked why things are so different and worse than they were in the past. Now, when I ask my account manager about a charge or how to fix something they don't have any answer at all. After my good account manager was transferred away or quit last year, I got a new person - Arfah. She literally couldn't get anything done. Couldn't figure anything out. She was useless.

Then, I complained and got a new person, Taryn. I had higher hopes for her, but nope. Same thing. They can't seem to finish my books from 2023 and it's now June 30th 2024. I've been working at getting them done since Jan/Feb 2024. I've been responsive in getting my info in, all my accounts are connected. So It's been like 6 months of me messaging Bench, "okay, we need to get the books closed out" etc. But they keep dragging their feet. Or they say sorry, we are using the new Team approach and we're waiting for something from the team.

Whatever the "Team" approach means to them, to me it means Bench totally sucks now. My account manager is not empowered or able to figure anything out. Any meaningful work needs to go to the mysterious guys in the back room. However my account manager is happy to get on a phone call with me to tell me just that. What an incredible disappointment this has been.

Chris, Devin, Sean and team have been phenomenal with helping us through the franchise process. They add a ton of value and expertise. I looked at probably 5 or 6 other franchise enablement companies and they were hands down the best. Incredible value and they are just good people.

And…we just awarded our first Franchise today!! Our business is mod society facial + maskbar.

modfacial.com

They are absolutely impossible to use for a business. I was actually trying to give them money for advertising and no matter what I could do I could not get access to my account. They had site errors. And I could not get a hold of a human being. Maybe they’re being ran by robots they need a human to fix them?

If I was their an investor I would be very very worried.

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