customer Gail cavender

Hello Gail,

Thank you for sharing your feedback with us. We understand how frustrating it can be when things don’t go as expected, and we're committed to resolving this issue for you.

If you haven’t already, please reach out to our customer service team by visiting https://spr.ly/62041fWG0d and selecting 'Email Us', so we can discuss your experience in more detail. We can also be contacted via our social media channels on Facebook https://spr.ly/62049Fp99D, X @BootsHelp and Instagram @bootsuk.

We hope to have the opportunity to restore your confidence in Boots UK.

Kind regards,

Boots Customer Care

Dear Gail,

We are very sorry to hear that the Glare Visor you purchased snapped when moving it from day to night. We understand how frustrating this can be, and we apologize for any inconvenience this has caused.

As a gesture of goodwill, we have processed a full refund for your purchase. There is no need to return the faulty item. You should see the refund reflected in your account within 72 working hours.

If there is anything else we can assist you with, please feel free to reach out.

Thank you for your understanding, and we hope to serve you better in the future.

Regards,
Gaurav
TJC– Customer Care

Thank you for the positive feedback! It means a lot to us.

Hi Gail,

We wanted to reach out and personally thank you for taking the time to leave such a thoughtful and positive review.

We do our best to make sure that our customers are happy with the service they receive, and to hear you were so pleased with your experience is heartwarming to us.

If there's ever anything we can do to enhance your experience further or if you have any suggestions for how we can serve you even better, please don't hesitate to let us know. Your feedback is invaluable to us as we strive for continuous improvement.
-William May Jewellers.

We’re delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.

Thank you for leaving your review Gail. Really appreciate it.
Kindest regards
The Basket Company