Andrew Macfarlane

Search facility is poor. Shouldnt have to re-enter all the search criteria after looking at a property and using the back key

Well suprise suprise Baxi have cancelled yet again. For the reord again, as on 15th December, Baxi have failed, not Domestic & General to who they offload the physical work but not the responsibility. Baxi have lied and Baxi have failed. The promise of ther telephone agent Favour E****i at their service centre to put a note on the case stating that this 4th rearranged engineer visit must not under any circumstances be cancelled meant nothing and was a complete lie. The e mail Favour sent.A complete lie designed to get rid of the customer. Every negative Baxi review here has a lengthy reply from Arran at customer relations wanting contact details to contact me and discuss the issue; A complete lie designed to make people think they care and want to discuss issues. Customer Relations have had my contact details for 6 days now and not one attempt in any format has been made to contact me. The message is bogus and either Arran doesnt exist or is too incompetent to have their work covered during absences. Another late night message cancelling the 4th arranged appointment due to "unforeseen circumstances" (that old lie to cover their incompetence). They have taken the money for the service plan and since then just put fake barrier after fake excuse to cover the fact their attitude is "Leave your Wallet Mr Macfarlane, then take a hike and dont bother us again" What can anyone do about these thieving liars? Is there an ombudsman somewhere or do we have to resort to prosecution under the Theft Act?

Were really quick with the order. Phoned and texted to discuss some replacements so that it could be sent as quickly as possible. Wish i had used them for the bulk of my wine order as 1 month later i am still waiting for another supplier to provide it. Hawkins Brothers though were superb

baxi cower behind their outsourced provider when their utter incompetence is exposed. My policy for boiler cover renewed at the start of November. The day it renewed I booked a service online.Baxi waited until the evening before the appointment ( deviously immediately after their helpline had closed so there was no chance to complain) This time they faked up an excuse that i had to wait exactly 1 year and 1 day to book a service. The day after they quoted I went online and booked a service. This time the made up excuse was that my policy documents had not been approved by Domestic and General despite the policy already being 5 weeks into the renewed policy. I booked another appointment giving them 10 days advance notice. They once again were so gutless they waited till the evening before to rearrange and put the appointment back one week. im now on my 3rd call to them to make sure they are not going to muck up yet again. The helpline is a joke. Iphoned the number on my text and spoke to Krishnan who dropped me like a stone as soon as possible saying he would transfer me to the correct department. He transferred me. I spoke to Lisa who heard my issue then said I need to speak to Baxi and that the sneaky devious Krishnan and transferred me to Domestic and General. She wouldnt transfer me so i phoned again. This time Linton said I had to select the option for rearranging appointments even though I am not rearranging the appointment. I need confirmation that Baxi are not going to play stupid again and just keep rearranging with no intention to ever bother themselves to meet their responsibilties. Naturally because the number I am phoning is "experiencing higher call volumes than normal" which actually means "we get a lot of complaints and so to put people off complaining we deliberately understaff that particular helpline"

Still very quick but the choice of wine available is getting a bit depleted. Its not like british vineyards have actually stopped producing so why no stopham estate or polgoon any more. The substitutions in the sauvignon lovers collection becoming a bit more like what they cant shift. They have been trying to edge me towards new hall for the last 2 orders so i shouldnt be suprised to see it. Thank goodness they still have Wayfarer and Hidden Spring bacchus

Excellent customer service. I had a question about part of the order that was being sent separately and got a very quick response that told me where the missing bottles were

Only tried one of the wines so far. The Lowivk Solaris was excellent.
Delivery was really prompt. Hoping to discover some good wines and make more orders in the future

Totally ignored the instruction NOT to leave the parcel with neighbours.
Totally ignored the advice to call my phone if they didnt get an answer at the door. It wouldnt have mattered as they Didnt bother ringing my doorbell.the house was occupied all day and no attempt made to deliver to the correct address. As a result we had no idea where they had delivered it, though that is standard for these total wastes of space, Hermes.
There should be lqist of companies who use Hermes so that customers can decide never to buy anything from them

A big Warning if considering Anyvan.com
If you are moving furniture or items long distance your items are likely to be part of several loads that particular driver is doing that day and they will be loaded with other people's goods.
In itself this is not a problem but it significantly increases the chance that something can go wrong
Your goods are extremely unlikely to be collected then delivered by the shortest route. Because drivers have a schedule they seem to stick to ridiculously tightly and they will load as much aspossible you are likely to see yout tracked items going from Maidstone down to Brighton to Reading to London then Nottingham to Penrith to Glasgow to Motherwell to Edinburgh when the obvious route is just onto the M25,A1 and Edinburgh.
They are also likely to be unloaded from one van, stored and then loaded onto another van with yet more peoples goods.
Again, in itself these do not make Anyvan rubbish but they also increase the chances of something going wrong.
The drivers seem to be outsourced to another company reducing the control you or Anyvan have over them.
Again, in itself these do not make Anyvan rubbish but they also increase the chances of something going wrong
My delivery was missing an item when it eventually arrived. The driver claimed that it had been part of the delivery and had been taken it into the house. He suggested I go back and check in my house, which I did, however it plainly hadnt been brought with all the other furniture.
 Again, in itself these do not make Anyvan rubbish but they also increase the chances of something going wrong
Their customer service callcentre are not much use and try to fob you off into negotiating with the drivers as to when your stolen items can be returned rather than chasing it up themselves and making serious efforts to push them to put something right.
For example when a large piece in my order had been delivered to a house in the east midlands they were happy to believethe driver was going to the door and not finding anyone in-as though that on its ownwas sufficiently serious attempts to retrieve something all the calamitous nature of their delivery made practically inevitable ( something going "missing").
It took a lot of phoning, several times being "accidentally" cut off and then no call being answered for ages and a crime report to the Metropolitan Police (their main office is in London) before they got their act together and started taking the need to do something seriously.
So would I use them again.
Absolutely Not. Do not touch them unless you are content for things to go missing and you have to make all the effort to get them back.
A seriously poor service and a threat to the security and undamaged condition of your goods and a customer service which is shamelessly mendacious. At the last minute they will also try to change your order with some rubbish about their driver having "viehicle problems" when they just dont fancy taking the job
Disgraceful company