JM

Julie Mathers

United Kingdom

Reviews

Review of Saunders Law

Review of Surepasscarhire


Rated 1 out of 5 stars

I paid for delivery of a car to my home…

I paid for delivery of a car to my home address. Over the weeks I had it the faults got worse, the spark plugs weren't in properly that was fixed by a local garage, the engine warning light went on and off because it was running lean, the esc service light was on alot, the side light had a lose connection, these faults couldn't be resolved by Halfords and Kwik fit where the said to take it. Then on the final day the engine overheated then was leaking coolent. I asked for them to replace the car but they refused unless I paid another delivery fee even though the car was faulty. They have said they will refund the £190 they took from my bank but nothing has been returned yet

September 24, 2025
Unprompted review

Review of Study Active


Rated 1 out of 5 stars

I purchased the level 2 and 3

I purchased the level 2 and 3. Then with 3 payments to go My health condition worsened and I had additional out goings I fell behind with a payment. I had previously asked for support because the learning material is difficult to type on. The emails after the missed payment were all financial. Even when made aware of whats happened. Then had a positive telephone conversation about the course and support moving forward. The email confirming what was discussed only mentioned repayments again. There was no mention about the support offered on the phone. This experience is different to in the past plus just being informed the company was sold leaves me seriously concerned. I now have lost trust in the company and feel paying anymore would be throwing good money after bad because they no longer value clients

July 22, 2025
Unprompted review

Reply from Study Active

Hi Julie,

It’s been lovely speaking with you over the last couple of weeks and hearing your thoughts on how we can improve. I appreciate you sharing your concerns, and your feedback has already helped us make positive changes.

The whole team is motivated to support you on the rest of your student journey, and we’re looking forward to seeing you reach your goals.

Warm regards, Carly

Review of Evans Halshaw


Rated 1 out of 5 stars

Never pay them a deposit

Never pay them a deposit. I'm having to go through small claims at Northampton to get mine back. If anyone is in the same position the company details are Loxley House 2 0akwood Court, Little Oak Drive Annesley, Nottingham, Nottinghamshire, NG15 0DR Company Number 01994002. The finance company had no record of me or the car registration either which is alarming.

March 20, 2024
Unprompted review

Reply from Evans Halshaw

Hi Julie,

This matter is currently being investigated and we will be in contact with you in due course.

Evans Halshaw Customer Services

Review of Proovia Couriers


Rated 2 out of 5 stars

Delivered vehicle and keys to wrong…

Delivered vehicle and keys to wrong address. The bike was also damaged on both sides we can send pictures

September 25, 2023

Reply from Proovia Couriers

Hello Julie,

We sincerely appreciate your valuable feedback that you shared with us. Your insights play a vital role in our ongoing efforts to enhance our services.

We deeply regret any inconvenience you encountered during your experience.

Your specific concerns have been immediately relayed to the courier crew manager for a comprehensive investigation.

Thank you,

Yours, Proovia Couriers.