Tom

I bought the Middleham Cognac shoes which looked great, fitted really well and were comfortable. However, after only wearing them on three occasions, the tip of the sole started coming away from the upper.
Additionally, the inner cushion partially collapsed, with the area under the ball of my big toe completely flattened against the sole, unlike the rest of it.
Very disappointed with these and for the price, I would not recommend them.

I ordered a helium canister, foil balloons, bunting and ceiling swirls. The order arrived on time via DHL and was well packaged.
Products were of great quality and looked great too.

I had a follow up query regarding my order and got a reply after business hours on the same day, so was very impressed by the prompt response.

I would happily use Party Puffin again and would recommed them.

Even though I pay my broadband bill in advance, I am switching to another, better provider and still being hit with an early termination charge. The spurious claim is that my bill includes a discount and by leaving my contract four days early, I'm being charged for that discount.

It's just the final straw anyway. The billing has been very complex and obscure from day 1, needing a spreadsheet to check if it's correct.

The router is poor - not only is it ugly, with a giant glowing blue light that you can't turn off, but the wifi signal is poor, dropping multiple times per day and with a far more limited range compared to my previous provider.

I'm going back to Sky - better service and better routers.

I've been to Murdock in Covent Garden twice and had a terrific experience both times (Myles was my barber there).

Due to availability, I booked a session at Murdock Soho with head barber Katherine, as I needed to use a gift voucher that was about to expire.

Things didn't start well at reception. My BuyAGift voucher stated there would be a £20 supplement to pay for a hot towel shave, which I had also booked. The receptionist first told me it would be £26, then changed her mind and said £25, as I "had a bit of a beard". I had four days of stubble, nothing remotely like a beard. I challenged this and offered to show her the BuyAGift page which clearly stated the £20 supplement and it didn't depend on how much stubble or beard one had. She said she'd check and came back and agreed it was £20.

I'm sure they get plenty of people with gift vouchers (they sell them on their website) so it should never be in doubt what they cover and what the extra costs are. So why was I quoted two different higher prices to begin with? If I hadn't challenged (and I'm sure plenty of people don't) then where would that extra £6 have gone?

I was kept waiting nearly 10 minutes later than my appointment was due to start. Fair enough, Katherine was still attending to another customer, who seemed to be a friend given the bubbly farewell she gave him. When she greeted me however, it was a different story. No smile, no "hi, how are you?", just a sullen "can you come through". Her whole demeanour was one of not wanting to be there (she even picked up her phone to answer a text at the beginning, although she did apologise, but nevertheless, unprofessional). I did not feel welcome.

She asked what I wanted in terms of a haircut. I said I was looking for some ideas but she just asked what did I usually have and went with that. She was quite ferocious and far too fast with the clippers on the back of my head - I felt that she could easily have taken a chunk out the way she was going. It felt like she was trying to get it over with as soon as possible. The final haircut was good though but nothing spectacular to justify the price.

The hot towel shave was good and she was very careful with the open razor and reasonably thorough, although I noticed later there was a bit on my neck that she missed.

What struck me though was the distinct lack of engagement from her. She asked a couple of going-through-the-motions perfunctory questions but nothing that constituted a conversation, in contrast to all of her colleagues who were talking to their clients in a way that didn't leave an uncomfortable silence.

I had booked a full service treatment which was supposed to last 105 minutes and costs £105, according to their website. I was out in just over 80 minutes and feel that she could have spent much longer discussing my haircut and possible styles that would suit me - but she didn't.

I know Yodel have had a bad press historically and I must admit I still shudder when I discover a parcel is going to be delivered by them. However, my latest experience was an excellent one.

My parcel was delivered a day earlier than expected, in perfect condition and with a smile from a friendly delivery driver.

So if Yodel are trying to make things better then they are succeeding and it's only fair to leave a positive review to redress the balance.

Best price around for a PS4 console. Excellent customer service - got shipped a console with a European power cable. I sent them an email, got an apology and the correct cable the next day.

I'll definitely use them again.