Marie

Boost left my mentally ill son without any electricity. He had no charge on his phone and was unable to contact any one. All his food went off and he was left in complete darkness whilst having severe mental psychosis.
He had only just been given the responsibility for this bill but Boost had charged him a £60 from a previous debt on the previous account that wasn't even in his name.He was unable to contact anyone on phone as no emergency number and out of hours when I finally got to his house. Stay away from this company. They shouldn't be allowed anywhere near vulnerable people. Praying on them and exploiting them by saying have debts which they can't have possibly incurred. This needs investigating by police.

Update

Took a while to get through but managed to speak to an assistant. Lovely girl and did her best but seems at the mercy of a scrupulous company. Cannot access any account details online. Can't even get a prepayment card as apparently they don't send cards out now due to the pandemic. This is quite clearly using this as an excuse to save money . If this was the case none of us would be using bank cards. Instead a bar code is being sent out on a piece of flimsy paper. You couldn't make it up!

I also forgot to mention that I got the phone put down on me twice. Once when I was put on hold and a second time when I had asked about why he can't have a card
It appears it's used as a strategy to get rid of customers when staff can't be bothered with queries.
Suffice to say I will be searching for another energy supplier for my son.


Update 2

I've just received an email from trust pilot to ask for personal details to find out if this is a genuine review following 'Bradleys' email below. Bradley works for TrustPilot not Boost. So please don't fall for these tricks of responding in public to our postings in the guise of wanting to help when the real reason is to try and get bad reviews off the site.

Update 3

Got back to residence as was told electricity would now be on. No electricity and no gas. Phoned up and got told when girl I'd spoken to earlier had tried to switch back on it wouldn't work! No phone call. No nothing. She just left my son in the lurch knowing full well that he would be in dark with no light no food no heating.

I had to phone up centre who then said need to send engineer out . Engineer turned up hours later who then said need electric board out as he can't deal with it. So son left without electric again. He was just instructed to stay in a flat on his own overnight with nothing in dark.

Update 4

Received an email from Boost to say they are not doing anything as will not speak to me as carer of son even though I spoke to them and was there when engineer came out to property. Son still has no electric or gas in a freezing cold flat.

It appears they are refusing to do anything about this now.
I'm now wondering what options are left other than to go to media or contact Ombudsman.

Son now managed to put in compliant but they haven't done anything. The meter is clearly draining money from his account.

Stay well away from Boost/OVO. Unless you want them to purpose get you into debt and drain your bank account and leave your vulnerable relatives in complete darkness with no gas or electric.

Lovely Harvey's sofa

All those who gave Harvey's a poor rating need to research Alteri ...the v vulture investors who bought Harvey's last year and said their aim was to plough money into it when the real reason was to push it into administration and make loads of money from this process. This has resulted in all staff losing their jobs. Another example of vultures in Britain killing off jobs and our way of life. Blame Alteri.

Enquired about house. Noone phoned me back. Finally phoned up and spoke to sales team. Got asked ' are you the one with disabled child' ? Told properties gone and other one reserved and I need to contact another organisation instead. I asked when it had gone and she said this morning ! I tried to ask if anything else but just got told there's nothing and other one had been reserved. She couldn't get me off phone fast enough. later in day I had a voice a from her obviously answering my email and not realising it was me , saying plot had gone but there was bother one available! I'm thinking of reporting her to equality and disability rights commission. It's disgraceful behaviour. It appears as though they are filtering out prospective buyers who they may see as 'undesirable' for the site. Stay well away from this developer. Proponents of hate. They should be refused planning permission to build these sites.