Pat Thorne

I have been sent a bill for a service I never signed up for and Talk Talk is now threatening to report me to credit reference agencies if I do not pay. James Smith, chief executive, has not acknowledged my emails; and my letter to Sir Charles Dunstone has been ignored. Talk Talk is not signed up to the communications ombudsman, so there appears nothing more I can do. I wish that Trustpilot would introduce a minus stars assessment. Avoid this company like the plague.

Excellent and easy-to-navigate website; communication and customer relation skills are first class; electricity from renewables; what's not to like? Well done!

I bought my Sage smart oven never used but out of guarantee; used it very happily for six months and then got an error message E.05. So I contacted Breville/Sage customer services hoping they could help to identify the problem. They have no facilities to telephone and speak to a technician, you have to register and then file to get a case number so that’s what I did. After several days I got a somewhat unhelpful email stating that a) they didn’t make this machine; b) they don’t repair small appliances; and c) they don’t have anything to do with second-hand machines. So I decided to write to the chief executive David Gubbin as that’s often the way to get things done. Mr Gubbin did not answer my request for help but someone called Nevena sent an email a couple of days later to the effect that their technical team would contact me. Since then (8th June) nothing. Not a dicky bird. Zilch. I enjoyed using my oven all the time it was working so I did have reserves of goodwill towards Breville e but not any more. I think their customer services department is a complete misnomer; they have no idea of how to be helpful or even keeping open the lines of communication. As many others have written, avoid this company and their products like the plague. I think it’s a crime not to be able to repair this expensive bit of kit and it’s a crying shame I have to take it to the tip.

I live miles away from a Hermes shop so I opted for home collection for the return of my parcel to Marks and Spencer. I have waited in every time they email to say they are going to collect on three occasions, but they never arrive. As others have said, this company is appaling and its customer service non-existent. I will never buy in future from any company that uses them, including M&S. I wish I could give them less than one star.

Nice easy website, clear simple language. Excellent transaction. Let's hope I never have to claim to discover how good they are in an emergency.

Cornwalls Cottages has handled the bookings for my holiday let for the past two years. Their marketing strategy is excellent; they keep accurate records; they pay me on time; and their communication both with me and with my guests is second to none. And that's why I have given them five stars.