B Hartley

**UPDATE: The company have replied below. Whilst they acknowledged that their pricing information was unclear, they are still refusing to provide me with a refund**

I have been trying to request a refund from Effecto for unexpected charges on the noDiet app, but my requests have been repeatedly rejected.

I originally purchased one week of access in August for £5.49. A further £31.98 was taken a week later, and then £74.99 after that. From the PayPal description, it appears the £74.99 was for just one month’s access to the app!

Effecto has stated that these subsequent payments were apparently communicated at checkout. If this was the case, it must not have been clear — I am generally very careful with these things and would have noticed.

I have not asked for a refund of the £31.98, as I appreciate this went through over a month ago without me noticing. However, I believe requesting a refund for the more recent £74.99 is entirely fair, especially given that I have never used the app (which the company will be able to see) and was given no warning of this upcoming payment.

Dealing with the company has caused undue stress, which is ironic for an app supposedly focused on health and well-being. Looking at other reviews, it seems I am not the only one who has fallen foul of these rigid and unhelpful practices. Personally, I would recommend staying well clear of this company.

I was very excited to have my first delivery with Hello Fresh. Unfortunately the first meal I cooked (some sort of chicken curry) was absolutely full of gristle (nearly ever mouthful we were pulling out gristle from our mouths). We gave it a good go, but had to accept defeat and throw it in the bin. Not surprisingly, the experience put us off the two other meals we had sitting in the fridge.

I contacted customer services using their chat service to complain. This was frustrating experience - agent kept asking the same questions and then stopped responding. I then resorted to the phone.

I spoke to an agent who was very focused on 'reporting' the problem their end (another very frustrating conversation). I then asked how I would be reimbursed. I was offer £5 on my account. I explained that I didn't think I could stomach any more meals from HF and I would like some money back and cancel. I was told this was not an option and was instead offered £10 credit on my account. As this was the only option, I decided to let my next box run with the £10 discount and then cancel.

I have since gone on to check my next order to find that the £10 has not be discounted. On further investigation, it would seem that the £10 can only be used on full priced boxes (my next two boxes were 25% discounted). This was in no way explained to me. I also had mismanaged my account (my fault) and have been charged for two boxes. Grrrr. £60 I did not want to spent own food I don't think I can face.

So another call to customer services. And this time I was given a £10 refund. I asked why I couldn't have just had the refund from my initial call, that way I could have cancelled and saved myself £60. I couldn't quite make out the reason I was offered.

There was only one thing for it - "please can I speak to a manager?". I have a manager calling me back at some point. I will update once I have information about how they respond!

So far though, I would say poor food and poor service. Save yourself a fortune on rubbish food and head to the supermarket instead!

From first visit to the store to ordering our lovely carpet, the service at Poole Tapi Carpets has been first rate. I found the staff to be approachable and knowledgable, but not pushy, allowing me enough time to browse before asking if I needed help. When I went back in to order (a good couple of weeks later), the sales man remembered me, such a great personal touch. We also used the sample service on the internet so we could check the colour at home without having to 'borrow' one of the large store samples to only have to return if very quickly. This service was followed up by a friendly call from the Poole store. All together, we have been very impressed. This is not the first time we have ordered from you, nor will it be the last. Thank you Poole Tapi.