VJ Veress

I ordered some samples and also some perfumes after. everything was fine and as expected.

Very good experience so far. Just had an important high value shipment to be insured and they were the only one doing it. Helped me a lot. The shipment arrived fine regardless but I wouldn’t be able to send my item without their service.

Customer service is good and trying to solve the delivery chaos caused by UPS.
UPS dreadful company with deliveries and customer service/experience.

In general deliveries can find me. BRT, Amazon, Poste, DHL, GLS. Everyone.
UPS sends a message "address is incorrect"
Nobody calls during delivery to verify the address or to find me. Customer service lady was yelling at me calling me stupid and swearing instead of helping. Email customer service seems to be better. They respond and try to do something at least.

After being in many other banks in italy (ing/paschi di siena/Intesa...etc), Unicredit seemed to be the only one who treated us as customers.
Everything went good and professional. Very pleased with the service provided.

everything went fine. You get what you paid for.

As foreigner who moved to Italy with all the needed residence papers, it seems impossible to open an account. Went to a branch in Roma, the guy couldnt open an account onsite which already tells a lot. Then he asked me to apply online and PRINT all the papers, sign them and send everything to MIlano branch. Who does that in 2023? Anyway, I did it (though thought about calling Lorenzo de Medici and send it by pigeons as it was in the 16th century..)
After 2-3 weeks no information at all. All the documents were provided, everything sent by post, received and customer service was saying: it takes time and nobody knows how long. Nobody can do anything about it, all you need to do is wait. Wait for what? to get an 'iban' when you have a copy of all my personal documents, and a signed contract? Wait how long? a month? a year? a decade?
Since there was no help, no solution, no timeline just incompetent customer service, I told them to cancel my request, i opened an account elsewhere. Operator canceled my request and at the end she said 'perfetto'. Lol. Seriously you are happy that a customer closed an account? you call it 'perfect' that i use someone else's services? this was the funniest and worst experience for me in Italy in the past two years since i moved here. Good thing that they have many other banks in Italy who can open an account within 1-2 days.

Ci vuole un'eternità per aprire un conto -settimane. (anche se ho detto che è urgente a causa di una transazione)
Non provarci nemmeno con loro. non funziona nulla e il servizio clienti è inutile.
Quando li ho chiamati per chiudere il conto perché insoddisfatto, non mi hanno nemmeno chiesto il motivo o come risolvere il mio problema. servizio ridicolo. 😳

great site. Would regularly use it for ordering watches.