UPS Reviews 8,187

2 times lied about attempted deliveries, and another time lost my amazon return with no news for 3 weeks.

I recently returned a high-value parcel via UPS using a retailer’s official return label, and the experience was incredibly frustrating.

The parcel sat at the drop-off point for over a week with no movement, no collection, and no useful updates on tracking. Every time I contacted UPS, I was told to “wait 14–15 business days for an investigation.” That isn’t customer service — it’s passing the problem around.

For a company handling expensive items, the lack of communication and accountability is disappointing. Tracking should mean real-time visibility, not guesswork.

UPS used to be reliable, but the service has definitely slipped. I hope they start taking customer issues more seriously and get back to the standard they once had.

A truly disappointing experience. I trusted UPS with an express delivery from London to Montreal that was supposed to arrive on 19 September. Instead, it was delayed by two weeks, wrongly routed through the USA, and marked “lost” before finally arriving. I received endless conflicting updates and zero clarity from customer service. For a global logistics company, the lack of visibility and accountability is unacceptable. Would not recommend based on this experience.

They broke my package, rearranged it, and threw the contents inside like garbage.
They didn't notify me of what had happened! Poor service; I've never had this problem with other shipping companies!

Delinquent.
This company failed to deliver a package.
Lied about an attempted delivery.
Claimed they then could not find the business address.
Then claimed they delivered and sent a photo of some random location to prove their level of delinquency.
I did not have the contract with UPS. The seller does so I have no way to make them accountable.
When you call UPS Italy, they are no more helpful than the online updates.
I would never knowingly use UPS Italy for any delivery.

I was expecting a high-value package (a MacBook) that was shipped with “signature required.” The courier never rang my bell, never asked me to sign, and instead forged a signature and left the package unattended in my building. Anyone could have taken it.

I was lucky — my neighbor noticed it and kept it safe for me. But it could just as easily have been stolen. For a delivery marked “signature required,” this is unacceptable.

What makes it worse is that this isn’t the first time UPS has left packages in risky places in my building. It feels like the “signature required” option doesn’t mean anything to them.

For expensive items, people need to be able to trust the delivery service. After this, I don’t.

Rubbish
Why is it impossible to log into their website to say where to deliver to

I have not been able to get a parcel delivered to my home address despite having had contact with the UPS Trust Pilot Team, who referred me to their Technical Team, who in turn referred me to Customer Services, who in turn just reported they do not have an option to direct a parcel to be delivered to my home address. In the course of this experience I also discovered the UPS 'My Choice' app did not work, as 6 years ago I did not validate the account, subsequent to which this option is reportedly no longer available. I also found the UPS website was not accessible to Apple Safari and then having gained access via Google Chrome no option was available to change a delivery location. All I ask is for delivery of all parcels addressed to me at my home address to be delivered to that location. However, it would appear that UPS systems do not allow either me nor their employees in 3 separate departments to 'deliver' that preference, simple though it is, it is also sadly deeply ironic. I have given a single star rating in appreciation of UPS employees who have to tolerate such corporate ineptitude. Essentially save time and effort, avoid UPS.

Our package was scheduled to be picked up at 2 PM today. We had arranged this pickup 15 days in advance, so there is absolutely no excuse for what happened. A UPS employee, during a previous pickup, specifically told us that if there are many pickups on the same day, the driver might come earlier, so we were instructed to have the packages ready by 11 AM.

We had eight packages with a total weight of 230 kilograms, placed on the street at 11 in the morning. They remained there until 6 PM because we could not simply leave them unattended. And yet, no one ever showed up to collect them.

To make matters worse, between 3 PM and 7 PM we repeatedly contacted the call center, only to receive contradictory and false explanations from different representatives. We were told, among other things, that it wasn’t even UPS handling the pickup, that the order had been canceled (which was never the case), and that a driver was on the way who would arrive by 6 PM — none of which were true. In the end, no one took responsibility for the failure, and we were left without a solution after wasting the entire day.

On top of this, we had to move all the packages back inside again — and believe me, it is not easy to move that many boxes. We had already respected UPS’s request to bring everything down three flights of stairs to have them prepared in advance, so as not to waste the driver’s time upon arrival. Bringing down 230 kilograms worth of packages does not take less than an hour, and repeating that process twice in one day was simply unacceptable.

This is unacceptable. For something scheduled this far in advance, with heavy and numerous packages, UPS should have ensured the pickup happened as promised.

These terrible reviews will most likely not have any impact on UPS
I wait for my parcel and rush to the door . The driver has disappeared without delivering my Hugo Boss parcel . I rush into the street and the van is racing down the road. I get a notification to say I was not in! They failed to deliver on the two next times they state
I return my Hugo Boss item at a designated UPS depot. They lose the parcel. It takes me weeks of phone calls and emails to UPS and Hugo Boss to obtain my refund for the item which I believe was never found
No company nor individual should use UPS - ever.

Paid for a delivery within 48 hours and dropped off at collection point well in advance of collection time. 4 (yes 4) days later my package was still there according to tracking info. Tried using online help via UPS app but it only told me to phone customer service. So I phoned customer service (during their stated opening hours), went through the automated process, gave my tracking number, they repeated it back to me, I confirmed it was correct, and was then told the office was closed and they hung up on me! This is about as bad as a delivery company can possibly be: promising quick safe delivery, completely failing to deliver and then making it near impossible to find out what’s happened, fix the problem or get refund/compensation. I might as well have just posted it for a fraction of the cost. It would probably have arrived by now. Absolutely useless. Worse than useless.

Ordered a present from Ralph Lauren paid for speedy delivery UPs confirmed 22 Aug delivery at 6.20 pm Ups changed delivery date to 26 Aug after waiting in all day form my parcel. A total unprofessional state vote with your feed don’t use UPS if you buy a product ask who is delivering if it’s Ups ask for a more professional company.

Useless Parcel Service strike again!! Every time they deliver important medical supplies they fail to arrive on the day they say and send a message in the evening stating they'll deliver the next day (if you're lucky). There should be some form of fining system to stop them wasting people's valuable time.

Worst courier service in italy. Always late. Can’t find address. Impossible to track.

Do not use UPS to import your goods!!!

I am sick of UPS importing goods, not telling you that goods are here and that you need to pay duty and taxes... and then sending you whacking invoice for storage charges! Its a scam and a huge profit making scheme.

Then, to add insult to injury, your ring them on a 0345 number, get passed from one department to another where someone from another country starts to interrupt you when you are trying to describe the issue, therefor you get a little frustrated and say not to interrupt... so they cut the call!!!

Fuming to say the least!

I recommend DHL to anyone, on time every time and nice people, from the UK, to talk to on the phone!

Delivery scheduled for 9 Aug: didn't show up but claimed to have attempted delivery.

Delivery rescheduled for 11 Aug: didn't show up but claimed to have attempted delivery.

Presumably easier to drop it at the pick-up point. As bad as everyone says.

UPS (while respected elsewhere) seems to be a pretty shabby job in Italy. My first experience with them is terrible. Too bad, I can't give 0 stars on this website. First, they promised the pack on a given date, I tried to track it, it has arrived from Berlin, Germany, in less than 24 hours and got stuck 30 km from the destination; claiming that the address I've given them is incorrect (in fact, the driver got lost twice). I had to register to their website and call their customer service (which was quite rude and aggressive). She did solve the problem, as much as she could. So I have now to wait another 5 days and drive 10 km return to get my charger. Useless.

I’m sorry I can’t give -100. This level of “professionalism” is truly rare. A client pays extra for a specific time and home delivery — and they dump the package at a pickup point instead. By far the worst delivery service I’ve ever dealt with. I sincerely hope they get shut down sooner rather than later

The worst experiance of my Life with UPS. I order the pack from america (friend of mine send me the pack). When the pack arrived in Italy (i paid 44 euro). And I got notification that the pack wont be delivered because they open It and check It, and they decided that Is not suitable for import (suppliments where in the pack). And they even said they cant sent It back tò the sender because its in bad shape. Such a bad experiance 🙁 never again UPS!

They charged extra custom tolls despite being a present with value way below £50.
Disgraceful service,no customer service to get an explanation. Will never use UPS again.