Felicity Forward

Dear Felicity,

Unfortunately, this review does not reflect entirely how things went.

We have responded to all of 5 the requests we've had from you, with each reply not exceeding the 2/3 days wait.

We have explained the return procedure in detail, specifying the importance of cooperating with the indications we have given to avoid having problems with the return procedure, which is exactly what happened.

The parcel has been sent without an attached goods declaration on the outside specifying that it was a return of an already purchased item, causing a customs fees charge of £48,84 that had to be paid by us to collect the parcel.

Despite our indications on how to process a return from non EU countries, the procedure was still not followed.

Upon shipping out the parcel, we have already been chared with customs fees which we gladly pay with no hesitations, but unfortunately we can not take accountability for poorly followed return procedures.

Regarding the consumer laws being breached, upon asking you several times which kind of laws have been breached exactly, we never recieved any replies.

We are truly sorry for the inconvenience, but we can not be labeled as something we are not for a mistake made on behalf of the customer.

Hopeful of your understanding,

Wishing you best regards.

Dear Felicity,

We are deeply sorry for the situation, a member of our Customer Care team has reached out to you to better understand the situation and help find a saolution.

We are confident there must be way out of this uncomfortable situation.

Wishing you best regards,

AMEVISTA

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Ultimate Outdoors Customer Care Team

Thank you for your review.

I am very sorry to hear this.

After checking your account and order, I am able to see our customer service team have been in touch in regard to this query and have provided further information on this matter.

I sincerely apologise for the inconvenience caused, once again.

Kind Regards,

CR

Hi,

We apologize for the inconvenience but we have to deny this claim that these are not genuine airpods, these are seller upgraded and refurbished.

Please note that these are replaced with aftermarket Grade A OEM Parts and we can't compare with brand new as the quality may differ because of the refurbishment process. The internal components are Apple but the external body can be changed due to hygienic reasons.

If you are looking for flawless quality and performance, we request you to kindly buy brand new Apple Airpods from our website with Apple Warranty, these brand new items start from £240.00. These are refurbished products and that's the reason why they are cheaper than the brand new ones.

You are still covered with seller warranty as well as eligible for full refund but for that we have to get the item back so that we can raise an investigation with the suppliers. We source thousands of items from different suppliers around UK so until we get this item back we are unable to recognize the supplier or from which batch it was sold.

Regards
Dave
Customer Care

Hi,

Thank you for taking the time to leave a review.

We appreciate all feedback. I hope you have a lovely day.

Many Thanks,

Michael

Good morning
Thank you so much for your recent Trustpilot review, I am pleased that you had a positive experience. I will pass on your kind feedback.
Best regards.
Simon Fuller
Leasing Director