Don’t know where to start
Don’t know where to start! Spent hours on first day to be sent home as car needed cleaning and guard X applied (add on I’d paid £350 for) day 2- another hour or two, finally got car, was not cleaned so obviously the £350 guard X I’d paid for hadn’t been applied, if it had then it was over dirty seats etc. Car shop did pay me £350 back and paid for the clean I had done private. So fine ok not good and not trusting at all but dust settled! A week later the pressure tire light still on they said they would sort this and hadn’t, sent it to EH there was so much rust on back wheels the handbrake was hardly working and wouldn’t have passed MOT, new tire required at front too. They paid again so ok not happy with having this stress with no car etc but no money lost! Front tire again went down on other side , valve was not working, and the dash was saying the battery in keyless entry fob was low, EH changed the battery to find it still said this on dash?? They asked about a second key but car shop had only given me one! And on the paper work one key so I was confused, on a search EH found a second key IN THE CAR THE WHOLE TIME!!! Meaning if anyone wanted to hit the open button on doors and push start button the car could have been taken at anytime, with my insurance void!!! Third strike and I’m not happy with their total lack of thought for selling me a new car, it clearly hadn’t been cleaned, checked for safety at all!!! If it had then this would not have happened they would have found the extra key I’m sure. The wheel rust would have been seen and the pressure light would have been sorted! They basically sold me a car that I could have got half price for on street and would have had more history about it. Not happy with them or do I trust them going forward.the engine fan is making loud noise not sure if this is normal but feel I can’t approach them for lack of trust! After three weeks of emailing a manager I’m still to hear from anyone regarding all this and the new issue of the key found! Not happy
And yes , I can see car shop have asked me to email, which I did 2-3 days ago? They emailed to say can you tell us what review it was regarding wanting picture?? You should be contacting me! Your making it hard that’s all so that people will end up not bothering . Not going to happen!
November 10, 2019
Unprompted review