ZA

Zak

United Kingdom

Reviews

Review of Starling

Rated 1 out of 5 stars

Refusal to open savings account

Refused to let me open a savings account, they won’t tell me why, and they are removing all interest on current accounts from next month. Will be withdrawing all my cash and finding a bank that wants me as a customer. Bizarre behaviour from a challenger bank that is supposed to put traditional banks to shame.

January 22, 2025
Unprompted review

Reply from Starling

Hi Zak,

We're really sorry to hear about your experience. We’re currently subject to some constraints around opening new accounts, which means that we have to decline some applications.

The decision to decline your Easy Saver application may well be because of these constraints, rather than your circumstances.
We’re working towards being able to have these constraints removed, so we can make more of our Easy Saver available to more customers in future.

We'll be sad to see you go.

Team Starling

Review of BoilerJuice.com

Rated 1 out of 5 stars

Poor value va other sites

Used to have the best price but now is consistently about 5p a litre more expensive than homefuels direct or other national suppliers. Would not recommend, use other sites.

January 14, 2025
Unprompted review

Reply from BoilerJuice.com

Dear Customer,

We are sorry to see that you have given us a 1* review.


We apologise that the price provided was not the most competitive price in your area.

We work closely with our suppliers daily to get the best price possible on our website. However, if our price can be beaten, our best price promise means we will credit the difference to your tank account for use on future orders.

More details on this can be found on our website or by contacting us.

Thank you for taking the time to provide feedback, as this will help us improve as a business.

Yours sincerely
The Customer Service Team

Review of Airport Van Rental

Rated 1 out of 5 stars

Awful company, avoid!

Arrived at pickup point to call them at 12.04pm on a Sunday following delayed flight. Recorded message that they close at 12 on Sundays even though it’s an airport pick up. No sign of this on booking confirm. No reply to email asking for a partial refund. Terrible company, do not use,

July 6, 2024
Unprompted review

Review of DPD UK

Rated 5 out of 5 stars

On time

Always on time and in the hour they tell me, unlike other companies, Evri being the worst!

December 29, 2023

Review of Evri

Rated 1 out of 5 stars

Parcel just gets stuck at delivery…

Parcel just gets stuck at delivery depot forever, no way of contacting the company, no customer service, would never to choose to use this company and will not be ordering through retailers who use Evri. This has happened 3 times in a. Row with different retailers.

August 25, 2022
Unprompted review

Review of RAC Breakdown Cover

Rated 1 out of 5 stars

Wait times of over 4 hours on a Tuesday…

Wait times of over 4 hours on a Tuesday afternoon just not good enough.

August 4, 2021

Reply from RAC Breakdown Cover

Hi Zak,

I am sorry to read that you have been left waiting longer than expected for one of our patrols, this is certainly not the service that we aim to provide and I can appreciate the frustration this must have caused you. If you would like us to look into this matter, please fill out our complaints form via the link below and our team will assign a case handler to investigate this accordingly.

https://www.rac.co.uk/complaints

Thank you,

Grace

Review of Evri

Rated 1 out of 5 stars

Parcel damaged (all contents smashed)

Parcel damaged (all contents smashed) and left in an unsafe place.

April 4, 2020
Unprompted review

Reply from Evri

Hello Zak,

Sorry your parcel was left in an unsafe place.e

This is not acceptable.

Please email your tracking number and address to TrustPilotSupport@hermes-europe.co.uk so we can escalate this to ensure this does not happen again.

Thanks,

Safeena
Social Media Advisor

Review of webuyanycar

Rated 5 out of 5 stars

Fair price and hassle free

November 9, 2019
Unprompted review

Reply from webuyanycar

Thanks for taking the time to leave us your feedback, we really appreciate it!

You can also contact or follow/like us at any time on Facebook: http://bit.ly/WBACFB or Twitter: http://bit.ly/WBACTwitter.

Thanks,
The WBAC Team