Ursula

This company is in liquidation since 12/06/2023 and should not even be trading! Check out Companies House.
I checked because I was caught out previously by a similar company which advertised on Facebook. Facebook could do this simple check and remove such companies very easily, but they aren't bothered. I now never use companies which are advertised on Facebook without checking their background.

UPDATE:
Original:I was given a collection slot for 5am to 8am today. I have had no contact from anyone and nobody has turned up. I cannot find a phone number anywhere online to speak to someone. I have tried the bots, to no avail. All I want to know is what is the revised time slot for my collection, since the stated one has not been met. I have been up since 4.45, in readiness for this one!
UPDATED: So, happily two really good (and pleasant) guys turned up around 1pm at less than 10 minutes notice and had the sofa out the door and gone from 3rd floor to ground in a flash. This part of the service was excellent and I have revised my review to 4 stars, with the one star being lost for poor (no?) communication by whoever organises the pick-ups. Firstly, it appears that there is no such thing as a 5am to 8am slot and if there is, I was not scheduled to be on it! Secondly, I was supposed to get notice by text or email about 30 mins ahead of arrival. I didn't, but luckily it didn't matter in the circs today. Thirdly, get rid of the useless and annoying bots and have a phone number or customer service email for people to make contact -I could have been saved a lot of angst if I could have got reassurance that the collection was really going to happen today and that I had not been scammed. The collection time didn't even matter that much to me, though it might to others. And it would have been nice to have had a lie-in till 5.30! :-)

Just reporting this lot to Action Fraud and my bank. You won’t get your goods or your refund, no matter what they say, so don’t waste too much time waiting for their meaningless and repetitive responses.
My goods ordered in October 2021 didn’t arrive, nor did the promised refund.

Same experience as everyone else on here- asked for a refund when I realised that the goods were never going to come (still hadn't been shipped by the date when they were due to arrive - and that date was already stupidly long anyway). Now telling me that my refund is 'currently being processed', but no timeline on when that process might be completed - if ever!!
Signed off with 'Stay Safe'. if you wish to stay safe from scammers, then avoid this lot!
Don't touch them.

Definitely the worst utility business I have ever dealt with - and that's in 40 years of experience, across all sectors.

Following a lengthy and fraught debacle trying to get them to replace a broken meter in 2019, I was informed in July 2020 (almost a year later) that the day and night readings had been reversed when Powershop sent them to whatever body they are required to send such info to, so I was asked to send photos of my meter, which I did - but had still heard nothing by October, when I had to chase again. I was asked to do a 'kettle' test, send more photos, which I did, and since then, and despite a reminder, have heard nothing. I want to change providers, but of course cannot do so till this is sorted. Powershop is in no rush to sort - I wonder why.....

My advice - do not touch Powershop. I see that E.on are taking them over, so I probably wouldn't rush into using E.on either for now.....

I am currently paying for unmetered electricity due to a meter which has been broken since January. Powershop spotted something wrong many months ago, say they tried to contact me, but I have no evidence of this. Since September, I have been trying to get my meter repaired, but have had to chase and chase - emails go unanswered, promises made on phone calls are not kept, appointments kept getting pushed back for all sorts of (ridiculous) reasons, then when one was finally confirmed and I stayed at home for it, the engineer did not turn up - no notice, apology, explanation or GSOS payment have been given/offered. And my meter remains broken. I was told on 15th October that my bills would be on hold pending resolution of the issues, but I have had yet another £50 taken from my account on the 22nd October. I have had to cancel my direct debit. I now want to sort out anything that is due (to or by me) and change provider, so that I can get a proper service elsewhere, but, based on comments on here, it looks like Powershop is going to try to hold me to ransom.... Not good.
The Customer Service reps have all been very polite and helpful, but it would appear that they are not being supported by those who actually manage the core service ie. the provision of metered electricity!
On the billing - personally I have found it to be complicated, labour intensive for the customer and not at all transparent, confusing people with gimmicky offers and methods of purchase. I think it might be ok if you aren't working full time and can keep on top of it. I couldn't, and have paid the price!