United Kingdom
Review of Jandrukplanthire
WOW. Thanks to all who posted on TrustPilolt. I was just about to pay an invoice of £4500 with expected delivery for Wednesday. Really close call, I was unsure because there was no VAT checked at companies house all seemed okay...... although assets were low with the amount of machinery they say they have.
Review of British Gas
This ongoing problem has taken months to solve. This engineer was 90% sure my problems were solved ( NOT 100% sure ) like previous British Gas engineers. Whilst all engineers we polite the expertise was not alway there for us.
Reply from British Gas
This is disappointing to hear Dan, I'm really sorry the engineers haven't lived up to the high standard we usually aim for!
If there's anything you'd like to discuss then we'd be more than happy to do so, simply get in touch over Facebook or Twitter with your details & include #Trustpilot in your message. If you don't have access to do this, you can use the live chat option via the website or app. Thanks, Lucy
Review of British Gas
We had 2 visits both subcontractors who gave us wrong advice and said they fixed our boiler and left. Both subcontractors did not find the problems our boiler, they seemed to just rush to get out of our home. We had 2 or 3 failed or cancelled visits from British Gas. We had to pay an independent engineer to diagnose our problems and then relay this to British Gas. We were left for almost a month without heating or hot water. That is unacceptable when we had our daughter and granddaughter saying over. I have raised a complaints with Briths Gas so let's see how long this takes to resolve. The 2 engineers that had completed the work correctly ( Reece and Peter ) we amazing very supportive and understanding I can't praise them enough. I would like to offer some advice if I can, the 2 British Gas employees had our best interests at heart, subcontractors will obviously want to go from job to job, I do understand why this is as they need to invoice as much as possible. From a customers perspective devalues the British Gas brand. I will be considering my future with British Gas based on our experience with your subcontractors and how you resolve our complaints. I'm sure I'm not the only disgruntled customer but you must see that this is one of the worst experiences you expect your customers to go through. One another note I was being chased to purchase a new boiler at 9pm even before we tried to resolve the repairs or complaints, doesn't look good having the money people calling before we find a resolution.
Thank you for asking for my feedback, I hope this goes someway to helping achieve a higher customer care raising.
Daniel Blake
Reply from British Gas
Thank you for taking the time to leave a review Daniel, it's disappointing to hear it hasn't been a better experience. We expect the same high standards from our contractors as our own engineers, I'm concerned this hasn't been the case.
So that we can look into this further please send a DM to @britishgashelp on Twitter or a PM on Facebook using https://m.me/britishgas, include a copy of your review & #Trustpilot, Helen
Review of Nucleus Commercial Finance
Thanks Akash,
You should be promoted. You have been available to me night and day.
Along the way you have kept me feeling confident and made me feel important to Nucleus. I really hope we can do more together as our company grows.
Akash, if you read this please stay in contact.
Very much appreciated.
